My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
I recently purchased a Mazda CX-3. I had the pleasure of meeting Angel Ramirez, he was very helpful in helping me to make up my mind to make this purchase. Angel worked with me so we could come to an agreement on a price that I was comfortable with. He was very courteous and patient with me in explaining the details of the car and financing options. I would most definitely purchase another vehicle from Dolan Mazda and I would ask for Angel. Linda Murphy
All employees were very helpful and quick to assist with my leasing of a new cx-5. They worked hard to provide me a great price on a new car and went above and beyond to make my first car buying experience pain free. I would recommend this dealership to others.
I had to replace my car due to some engine problems and I was very hesitant on going to a dealership and looking at cars but then, I walked into this dealership. I was met with smiles and very nice and pleasant people. Everyone was friendly. I asked for a test drive and Ciso Esparza was very helpful and informative. Later, I called and made an appointment and the ladies were very sweet and happy to help. I had an amazing experience with Ciso, who was very helpful and an awesome salesman. I would recommend everyone to come and check out this amazing team and find a awesome car.
I bought a CX-5 with Ben who made the experience a breeze. He was incredibly knowledgeable and knew all the details about the car during the test drive. Once I made my decision he facilitated the entire process and made it seamless. Thanks Ben!
My husband and I decided to purchase our first Mazda, a CX-5 Grand Touring. Luis "Torta" Vega was very helpful and made our purchase very easy. However, due to the limited number of staff available on the Wednesday night we were there, we had to wait two hours before we could go into the financing office to finalize the purchase. Luis stayed to ensure we were taken care of, but the customer before us required extra time and there was no one else available to handle our purchase. While waiting another family was behind us in line. By the time we got in to finalize the purchase, we felt we needed to rush as it was already after 9:30pm. We had also purchased additional coverage and did not receive the pamphlet that highlighted all that was covered, including the maintenance package information. None of the official documents provided the detail that we needed to understand what was purchased. It would've been helpful to have received these in a user friendly format. In the end, everyone was very helpful and kind, but had there been another person who could have taken care of us, it would have been a more pleasant experience and we could have thought of asking more questions.
We put off buying a new car primarily because of the feeling of being a victim rather than a buyer. Our experience with Dolan Reno Kia was awesome! From the minute we entered the dealership, they went above and beyond our expectations by helping us decide on which vehicle would best fit our needs. We did comparisons on prices and payments to get the best deal. No pressure, no games. What a pleasant experience!
by Stilson, Marianne and James from DealerRater.com
August 28, 2018
The experience we had at Dolan auto mall was very relaxed and pretty much seamless. Cisoo Esparza was exceptional in his attention to detail and helping us get the right fit. His professionalism was outstanding.We appreciate his manager Cody Paxton as well, they were a good team.
Super helpful employees. Helped me pick exactly what car fit me the most . Definitely recommend going here for your next car. Needed something reliable for a long while with good warranty got a 100 thousand mile warranty on the Kia Forte I bought and a 10 year warranty.
Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
It was the best experience I have had with a dealer in Reno. Most other dealers are horrid. Lithia was easy to deal with and not pushy.
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