So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
The perfect transaction from sale to delivery. Jem Motors is a very professional dealership and the staff is very helpful, honest and very accommodating in all aspects. My vehicle was transported from CA to PA without a glitch. Very professional organization. Will definitely purchase another vehicle from Jem Motors.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great organization! I purchased a high-end vehicle sight unseen. Chris was awesome by walking me through the process of purchasing a vehicle from out-of-state. He was on top of all communications with detailed pictures and text/email messages. Great experience and thank you (and Carmen) for all your hard efforts. The delivery of vehicle was on time and in perfect condition, especially considering the vehicle was shipped from California to Ohio.
It was truly the best experience I have ever had purchasing a car. Both Jim and Chris were professional, with exceptional attention to every detail. I flew from over 400 miles away and at every opportunity my needs were met or exceeded. Their follow up after the sale has been tremendous. Thank you!!!
Fantastic car dealer, Luke was great. Price was so low I thought it could be a scam but was ecstatic when I learned how transparent they are. They did a full inspection before I submitted the final payment and took care of much more than I anticipated.
John is very helpful I asked him what I needed to buy a car with no hassle just walk in and sign and he gave me a killer deal im still working with him trying to save up the cash for the down but they are amazing over there
Great knowledge and never pressure you to do anything. Awesome dealership, quality is clean, low mileage cars and great warranty packages. They also held my car for 4 Days, due to where I was traveling from... Will buy again soon.
I test drove the car I wanted AND was able to get an outright deal write up within 20mins of being there. I didn't feel like anyone was playing games with me, and they were very up front and honest about what they could do, and were fail in their deal. I high recommend this place.
Mr Wong . This service rep has been taking care of my service needs for years. He is my goto guy. He ensures i am doing the rights things with my car and gives me great advice ensuring grear outcomes. . the job is always good.
Concierge-level service! I was so impressed by Hamid (Sales Manager), Richard (Sales) & Jason (Finance). Leasing a vehicle here did not feel as if I was completing a typical car sale or lease transaction, it truly felt as if I had a team of advocates helping me. In addition, I was not there for hours which has been my past experience with dealerships (from Volkswagen to Mercedes to Range Rover). They had me in and out while still providing me with a clear understanding of the paperwork as well as the car. Before coming to Hornburg I attempted to do this deal with an auto broker and oh man, MISTAKE. Hamid and Richard not only came in lower on the monthly but also saved me the $800 broker fee. I'm a forever customer and most importantly found a team of car sales representatives that I can trust. Oh and I love my new Jaguar E-Pace.
I bought a 2018 Range Rover Velar and couldn’t have been more pleased with how efficient and quick this process went. I worked with Daniel and he was absolutely great. I was out of town when I found the car I wanted he went above and beyond to reserve the vehicle for me. I told him I was coming from San Diego to purchase the vehicle and could not spend all day at the dealership because I had to be at work later that night. I was in and out of the dealership within one hour. I am extremely satisfied with the service I received and would highly recommend Daniel if you’re in the market for a new vehicle! He will get you exactly what you want and more! 5 stars all the way around!!!
I recently purchased a 2 year old F Type S from Daniel. Everything about the experience was great, from the timing of our arrival thru the purchase and trade in process. Daniel was patient and courteous, even though we did not finish the process until about an hour after they closed. Daniel and the finance manager stayed until they were sure we were satisfied with everything. We are very pleased.
Bought a used Jaguar from Lanndon at Hornburg LA. Started with emails and text messages, which he always responded to immediately. When we went down to see the car, he was right, we feel in love with it. The few minor things that were wrong with it, he sent out to be fixed by their body shop. The best part - He delivered the car from Hollywood to Claremont, not an easy task with our traffic, and brought it filled with gas. Thanks
Daniel wa the sales persons who assisted us in purchasing a Jaguar. He was very professional, knowledgeable and accommodating.
It was pleasure working with Daniel and Hornburg Jaguar and I would not hesitate to purchase another vehicle from them should the need arise in the future.
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