This is the best dealership I have been to. The sales process was fast and easy. They helped me find exactly what i was searching for. Will be back in a few years to trade in for a newer model. Robbie was great, really went out of his way to help me out. Jessie made the deal great and Dana made sure my vehicle was covered.
I recently purchased a car from Grainger Nissan. My salesperson Eddie Harvey was pleasant and knowledgeable. Eddie went beyond and above to get me in a car. My overall experience was great. I would recommend Grainger Nissan to anyone....
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I found a vehicle on cars.com that was on this dealer's lot. The listing was extremely thorough and honest, which helped me decide to make the trip to look at and drive the truck. John made sure I knew he was onsite to help if needed, but otherwise left me to look the truck over in peace. No pressure at all. The actual purchase was quick and easy. We found a few problems with the vehicle that I truly believe the dealer did not know about and John has already made efforts to help with that. Meredith has been in contact regarding title and registration. Service after sale A+. Would use Kellers for my next used car purchase.
Ridgeline service visit. Service Advisor, Eric Singleton, was outstanding beginning with his initial phone call to me to confirm coupon discount to the service visit. Professional, courteous, knowledgeable. Experience could not have been better! Thanks HHH and Eric Singleton!
Mr. Wells is awesome this is the third Car I have purchased through him he never pressured me very professional, friendly and a fantastic personality . Al in finance was very thorough. Will highly recommend both and will continue to come back
Overall service was excellent; however, I was disappointed when I noticed that my lights had been taken off of auto, and that my steering-wheel had been readjust from a complete upward tilt (preferred) to a complete downward tilt.
Thanks to Sheila Estes
This serves to express my sincere appreciation for outstanding customer service excellence during my SC 430 service. Your professional demeanor is what will keep me coming back.
Thanks for being my trusted service advisor.
Great experience. I was on Labor Day weekend vacation and saw Lexus had the car I had been looking for. Stopped by on my way back home to look and ended up purchasing the car. Brian Edwards was awesome to deal with. I came back on Thursday to pick my newRX 350 , which I love. The car looked immaculate, filled up with gas and ready for my trip back home. The 3 hour drive both ways was worth my time. Sorry I don’t live in Savannah so I could get my service there. Thanks
Using Cars.com to contact dealer,Hilton Head Lexis
by DROB grandad from Savannah, Ga.
September 2, 2016
Dealer responded in a timely manner,one day,. answered all questions concerning vehicle condition, warranty, price and set a time for a test drive. Dealer rep. was friendly,provided all information on vehicle we asked about. Paper work was done in a timely manner vehicle was cleaned, detailed and filled with gas. We were in and out pretty quick. Enjoyed process.
Overall good. A little bit of customer service issue but, overall the service was good.
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