Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
We had the best customer service imaginable at this dealership. Special thanks to Charles Raslina who accommodated our requests and spoke our native language to help us to make the process pleasant and stress-free. We were treated very professionally and left the vehicle we were absolutely in love with. Very smooth and quick process. Loved every minute there!
The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.
I had an awesome experience with McGrath Lexus! I purchased a used Lexus , my device was exceptional especially from Glen my salesman! Everyone treated me with respect even though I wasn’t purchasing a new car or the most expensive car. I would buy from McGrath again even though it’s a 3 hour drive from my house.
Good job of salesperson Charles Raslina with helping me with all steps of purchasing my new Lexus RX350, especially with the price. Also I would recognize good job of Mohhamad Ali with car features explanation.
I bought Lexus Certified RX car here.
Jerry Hampel helped me to find car that perfectly fitted my requirements and was affordable. Mr. Hampel's professional skills and patience in combination with rare intellectuality were exceptional.
After purchase, Terry Krawczyk gave me a lecture with detailed instruction on car features.
All process of buying car on Lexus of Arlington was smooth and enjoyable.
This dealership was recommended me by my friend who bought a car here also.
Hugh Stinnette was very helpful in my review process for a certified used Lexus. Honest in his description of the car in question. Offered to to pick me up at the airport if I came in town tp look at the car.
Used car we purchased in great shape for a twelve year old car, had a few problems we found with car but Lexus was willing to fix those problems. Waiting for parts to come in to be fixed.
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