I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Wanted a very specific new ES 350 F Sport in white with circuit red interior with select options. Esther Ortiz, my sales consultant, worked very hard to make sure we found the right car and made the right deal. She is extremely professional and trustworthy. Would do business with her and Lexus of Tampa again. The ES 350 F Sport exceeds my expectations.
This was by far the easiest car buying experience I have ever had. Kayla listened and knew exactly the car I was looking for, gave me a great price on both the new car and my trade in, and even though I wasn't ready to commit that 1st day went ahead and had the car I was looking at delivered to the dealership. When I contacted her 2 days later to finalize the deal she had everything ready within hours and the car was detailed and ready by the time I got there. She had followed up on everything, reviewed the entire purchase deal and went over the car with me from top to bottom. It could not have been easier. Hans, the finance person went over all of the sales agreements and offered several extended warranty's and service plans that were available. There was no heavy handed pressure tactics, just a clear description of what was available. The combined experience of dealing with Kayla and Hans made the whole experience extremely pleasant. I drove off the lot with my new car in just over an hour. Kayla has already been in touch to see if I had any additional questions about the car or needed any more help from her. Fantastic customer service. I just wished I lived closer to the dealership so they could handle my maintenance needs as well.
We didn’t like the total inability to negotiate the price of the car, nor the dealer add on fees. We left without our car manuals. Our salesman, John Taliaferro kept assuring me he was sending them to me. I would get a couple and the nothing. He kept telling me he was sending the last one, even sending his own copy! No manual ever came. So, make sure you leave with everything because once you walk out that door, nobody really cares if you ever get what’s missing. You will play “the check is in the mail “ game until you tire of it and order the manual online.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.