I had a 2006 Mitsubishi Lancer that lasted me through high school, college drives back and forth from Tampa back to Fort Myers, and more college. Bring a 12 year old car, it was time to let it go for something else. I knew I wanted another Mitsubishi because my first one was so reliable in the many years I had it. Pedro was salesperson and was so kind and made the whole process hassle free. I didn???t feel pressured into buying and he got me exactly what I was looking for at a good price. One of the sales managers, Howie, even made it a point to come over and introduce himself even before he knew I was getting a new car. Everyone was so kind and I???m so happy with my new 2018 Mitsubishi Eclipse Cross, abd have already gotten so many compliments on it and I haven???t even had it a week now.
Having bought several cars over the years, this was by far the best experience we have had in purchasing a car. The dealer was accommodating in every way. There was no pressure at all. The cars were in beautiful condition, clean and detailed, like new with low mileage. We felt free to examine the cars and test drive the one we liked without any difficulties. We agreed on the sale price immediately and all the paper work was completed in a timely manner without any problems. Our old car was given a good price and was taken in trade. We were very happy with the whole transaction and would recommend anyone looking for a high end, clean used car to see this dealer.
Having purchased 6-7 LS since 1991 (one 430 from Scanlan) I had to buy my last two LS460s from Orlando. Why, their volume and price. Each time I gave Scanlan and Germain a chance, neither stepped up to find the car I wanted. I met Heather Cotorakas a few years ago and she made me promise to give her a shot when I was ready to buy a 2018. We talked in April before I headed North, and when I returned in October - she "made it happen". Heather knows her cars, knew my choice of LS500s and was able to come to a price and trade in that was executable w/o hours of haggling. Good to buy locally again. Thanks, Heather.
Ok Sam Vince! You are amazing, friendly, hard working, organized and a complete delight. My husband and I are past our middle 60's so we've bought quite a few cars on our journey. By far, Scanlon as a whole and Sam Vince specifically have been the greatest dealership ever. And I havent even mentioned Reilly Morris in finance that made signing papers fun!! Its not even the big things (great prices and quality cars) but the small things (kindness, compliments, concern and free espresso!). Just love Scanlon. We dont want to shop anywhere but Scanlon! Thanks for everything Sam Vince!
We purchased our Lexus from a dealer in Naples..their service department cannot compare with Scanlon Lexus which, in my opinion rates an A* and I will never go to the Naples dealership again. Thank you Scanlon for your always service with a smile.
He was excellent to deal with. He made buying a car fun. Because the general manager wasn't available he would not let me knock on window to get his attention. Overall, this was pleasant car buying experience.
My wife and I were interested in learning more about a Lexus Hybrid. We were very fortunate to have met Michael as our contact person when visiting the dealership. We indicated that we are Canadian Snowbirds and would not be purchasing in the US, HOWEVER, Michael explained that he was there to assist us with any questions both present and future. He was one of the most knowledgeable sales agents that we have ever met and gave us his card and contact information if we needed any further information when discussing with a Canadian dealer. Most sales people upon learning that we would not be purchasing would not have spent the time that he made available. This left us with a very favourable impression of the type of individual that Lexus employs. A very sincere thank you to Michael. Hugh and Marjorie Thomas, Chatham, Ontario, Canada.
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic aspect of our Lexus 5x 350L. We had some problem with the passenger door not locking. He fixed it and also showed us how to do it our selves. A picture is worth a thousand words. We recommend him highly. Sharon and Richard Jenson
Because of service like the one I was provided by Beverly Coppola at Germain Lexus driving a hour to have my car service it???s really worth will strongly recommend her to anyone in need of service at Germain Lexus
Absolutely great. I purchased my IS 250 five years ago from Greg Libutti at Germain Lexus and kept in touch with Greg Libutti during the past 5 years on my service visits to Germain Lexus. He was the person I went to immediately when I wanted to trade my IS 250 car in and purchase a new car and I am so happy I did. His professionalism and knowledge about all the Lexus models is unsurpassed. He spent the time to show me what was available and helped me make the right choice. I would highly recommend Greg Libutti to anyone in the market to buy a new car and will certainly continue to stay in touch during my service visits at Germain. The Service Department is also unsurpassed.
Amazing customer service all very polite and helpful on trying to make sure your happiness is achieved. When I was not sure about the vehicle I was originally mistreated in they helped me find a car around the price and model I wanted.
Couldn't believe how nice and smooth the buying experience was. I Would recommend them to anyone. See Jason when you do he is friendly and take great care of you and walk you through the process tell the end.
Wonderful dealership, with warm, friendly staff that display perfect focus on customer service.
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