I have personally owned 11-13 Lexus vehicles since my first LS400 in 1990. We have experienced a number of salespeople over the last 18 years, but none as efficient and personable as Chad Douglas. My purchase of a 2018 LC500 and the trade of my Mercedes SL500 was all done over the phone as I live in Texas. Chad and Nalley Lexus helped to make this purchase enjoyable. Thank you!!! Larry K.
by DT44 from Sun City West, AZ
March 23, 2018
This is our first Lexus and hybrid, we are very please with the entire package. Just went out of state and the RX 450H performed above our expectations. Not a lot of cargo room but better than a sedan.
I am so happy I chose to buy my 2015 Lexus ES 350 from Hennessy Lexus of Atlanta. Sales Rep, King Hardy, was awesome!! He gave me exactly the car I was looking for. He was professional, friendly, and very knowledgeable about the Lexus Brand. It took less than an hour to purchase my car. I want to personally thank the entire staff for providing excellent customer service!!
Already my favorite car of all time
by BigLexusFan from Santa Monica, Ca
October 2, 2018
I bought a 8 yr old 2010 rx450h with only 43k Miles! Bluetooth connected faster than the new Honda Accord I had. The ride is so quiet and comfortable and the performance is like a little mini beast of a motor when you need to put your foot down and get ahead of somebody. Love everything about this car. Only downside I have to say is where they put the usb/accessory charger (deep in the center console). But that’s all i have to complain about. Getting around 28-30 mpg but closer to 40 mpg when I drive a bit slower. Car runs and feels like a mini performance car at times, for a hybrid midsize family car it has all the functions you need and the performance does not disappoint. Love it.
My overall experience with this dealership and sales associates were very pleasant and sufficient. I was able to take my time in selecting my vehicle and was given accurate pricing info as I had already did my research for the car I was interested in. I wasn't pushed into a car I didn't want or desire after I decline to purchase the original car I went to the dealership to test drive. The associate took the time to look through the online lists of cars within a 150 miles of his dealership and after locating a car that I liked he was able to have the car transferred in from another state free of charge. I was called when the car arrived and made an appointment to check it out and I made a purchase.
Very reliable car.
by Rommel from Bayonne, NJ
July 7, 2018
Just bought it and drove to Maine for the weekend. It is fun to drive and the handling is excellent. My wife and I love it.
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
Extremly reliable suv, great value for the $$$
by singleguy from Brookings
November 13, 2018
This is the best luxury suv I have owned. Reliable, comfortable, luxury style, and decent gas mileage. A real eye catcher, and pleasant to drive!
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
by ashwenham from los angeles
August 18, 2018
this car is an all around winner. attractive, smooth ride and great gas mileage. i can even lie down in the back with the seats down.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
by Vince from Amos
April 26, 2018
Hybride...a must! Gas to much expensive, electric too long to charge, not enough autonomy especially in winter. The fiability of Toyota or Lexus is recognized all over the world!!!
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
Love this car
by Kathy D from Chatham ma
March 23, 2018
Beautiful car. Quiet,comfortable and has all the bells and whistles you’d ever need.had Lexuses for years.tried another make and went right back to Lexus. Happy!
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
I bought it as my first used car
by markw94404 from portland, OR
June 26, 2018
And I was not disappointed, it is the best car that I have ever owned. extremely tight body, wonderful performance, and lovely design. I love it.
This will be the sixth range rover I have bought from Land Rover Gwinnett. Mary Cromer takes the best care of me from beginning to end. Her service is superb. I Will never shop anywhere else for a car .
by Lexus fan from Arden Hills, MN
August 24, 2018
Looking at getting back into an RX450h as a second car after trading our 2010 Rx450h for a three row pilot. Want to get back to the smooth ride of Lexus again.
Simply put the best experience I have ever had purchasing a car. Personally I have never owned anything but a Ford and after working with William Andrews and Eric Hogue to purchase 5 trucks for work I made up my mind that they would get my personal vehicles as well. They both are genuine, sincere, honest and always follow up. Really I could not imagine a better experience purchasing a car. You all will now get my business when my wife needs a new SUV and once my boys start coming of age.
I would especially like to point out Eric's professionalism. In my business I can be very tough on vendors and he was awesome and never wavered in being polite and professional. As for my personal purchase he exceeded my expectations again. I told him I didn't have time to come in and spend a lot of time. He took everything I sent him about what I wanted and found exactly that truck and created an even better version.
At delivery time William was a first class customer service experience and that comes from someone who was trained in hospitality by Ritz Carlton.
I look forward to many years of vehicle purchases.
One of the best cars I have owned
by MikeDobbinsRealtor from Scottsdale Az
July 15, 2018
My car has over 90,000 miles on it and you would never know it by looking at it or by the ride. Drives like its brand new. I’m getting 28 mpg, which is not as good as the CT200h I gave up for this car, but great considering the room in the vehicle. It’s very comfortable to drive too. The AC seats are great being in AZ. I would get another.
Friendly service in a low-pressure environment. The best part was that after we made our purchase, Jose still responded to a concern we had within minutes of our emailing him. Though the dealership had no requirement to do so, they made things right for us when we found a minor problem after purchase.
Most "intelligent" car I've every owned.
by BarbieAlice from GLADBROOK
August 12, 2018
Comfortable, quiet, classy and beautiful. Just got the car and just getting the pleasure of driving it. So far, love all the features. Such a well kept car.
I purchased a vehicle awhile ago and the vehicle is still doing great. Mr. Rameez was outstanding with his history of the car and his customer service. The car is still perfect and runs like a charm. My price was below the value for end of the year sale value. I checked with a broker friend.
Power & economy
by JTNX300 from Hawthorne New Jersey
June 17, 2018
The hybrid is extremely powerful when accelerating to traffic. When sitting in traffic the car is extremely economical. Very comfortable car highly recommend to purchase. You can’t beat Lexus quality!
Bought a car and had to get some repairs done after 5 months of having it because it is not included with my warranty. They need to do full car inspections before they let customers drive off the lot. Il probably trade the car in after one more year.
I like my car
by Daisyg from Frisco, texas
January 28, 2018
It will start and not give me any trouble. My car does not make a sound when driven. It has a smooth drive.
The car was exactly as advertised. I drove from SC to Atlanta to see the car. I had spoken to Dianne on the phone and she had the car ready to go. The whole transaction was effortless. After the test drive I was driving the vehicle home in 45 minutes. Enjoyed the experience.
by mdelr from San Diego, CA
August 3, 2017
The 2016 Rx450h has such a stylish exterior yet comfortable and advanced interior. It is such a joy to drive and is very roomy whether you're a driver or a passenger. I would definitely recommend this vehicle to anyone considering a luxury vehicle and plan to purchase this same exact vehicle model in the years ahead to come.
The process was great from beginning to end. Sales Rep King Hardy was amazing we wete in and out in a short period of time. Great deal!! This is how I based my rating.
Perfect for my family
by BusyMom from Mississippi
March 6, 2017
We needed something larger than my Camry hybrid but still good on gas. I also wanted something a little nicer. After reading reviews on several SUV hybrids, I decided on the Lexus. We found a great deal on this Rx hybrid at Herrin-Gear Lexus. The SUV is comfortable to drive and very stylish.
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