I really don't know where too begin with the young lady Omni on today...she was my friends saleswoman but I had purchased a car over the phone the information that she had given my friend I told her I had been explained any if that she began too be my saleswoman as well..I can really write a book on her today But, just know with a person like Omni you will have customers coming back...Very,Very Friendly ,Excellent customer service, Explained the buying process thorough!! I felt as if I had been knowing her forever!!!! Satisfied Customer I am!!!! Thanks Omni Binion!!!
Our sales associate Bill Weed did an excellent job in locating exactly what I wanted. I had a very specific wish list of "must have" items and he found exactly what I wanted. I took several of his business cards and will most definitely recommend him to others. He was delightful to work with. Overall great experience! Thanks again for all your hard work Bill!
I had been all over Covington Pike with a very nice down payment, ready to buy a nice used SUV. I had absolutely awful experiences at Jim Keras Nissan/Subaru and Gossett Kia. I had never been to a CarMax so I figured I'd give it a try. I walked in the door and right away Mary Wilson greeted me. She was amazing! She showed me everything I asked for, was very honest, not pushy, very helpful, perfect. I was torn between 2 and she printed off every fact she could find on both and let me side-by-side compare. I was thrilled to buy a car from her. Every employee was very nice and seemed to like their jobs. She stayed with us every step of the way and made it as easy as possible. I will be going back in the future and telling my friends. Thank you Mary!!
Mr Harrell Moore is a great sales person he keeps me inform and check to see how my vehicle is doing wouldn’t trade him . Brandon walls is a great service adivisor he takes care of his business I have seen him handle other customers as well even when i have an attitude he handle it professionally I think he need a raise cause his job requires a lot and I know it comes with stress and he handle it well
Brian and Mike were great! They treated us like friends, were open about everything and took time to make sure we were happy. They were able to get us an even better APR than my pre approved offer. Thank you and we will be telling everyone about the great people that are here!
Great customer service. A warm inviting environment
by Crystal 2011 Dodge Durango from DealerRater.com
June 4, 2018
The dealer helped us to get into our vehicle with no problems. He answered any questions we had and paperwork was a breeze. I recommend this dealership to all who are presently looking for a good quality vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I just purchased a gently used Volvo XC70 from their dealership and the entire process was so easy. The staff at Smith Imports are friendly, honest, professional and very accommodating. I initially met with Paula Keltner for the test drive. She arranged for delivery of the vehicle to a mechanic of my choice for a Pre-Purchase inspection, which received a glowing report. John Adams worked up the necessary paperwork the next day and offered to purchase my existing car and further reduce the cost of the Volvo. I wasn't expecting the trade, and received what I believe was a good offer. I even had the opportunity to speak with the owner, Andy Smith, who was very friendly and concerned about my buying experience. I also want to thank Micah Harris, who was kind enough to go over all the features in the Volvo before I drove off. Smith Imports offers top quality vehicles, in excellent condition and reasonably priced. I left there confident with my purchase and knowledge that this was the best place to buy a car.
I wholeheartedly recommend Micah, gave him a challenge and he was able to help!
He is knowledgeable in all aspects of his profession and greatly appreciated
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