Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
Danny Jordan could not have made our car buying experience any easier. He was professional, patient and never once put on any pressure. We are thrilled with the experience we had at Herb Chambers Lincoln of Norwood. James Lewis made the paperwork portion of our purchase a breeze. He explained every detail about the financing and warranty but did not push us to purchase anything we were not comfortable with.
My husband and I planned on trading in our leased Toyota truck with the intention of leasing another vehicle. We planned on "looking" around, but after speaking with Glenn, he made our visit comfortable in a manner that we did not feel pressured. Glenn understood that this was not our first time in a car dealership and therefore, we knew what we wanted regarding price, etc. He respected that and addressed our requests in a straightforward and respectful manner. As a result, we leased a car during our first meeting.
Jim Laferriere helped us get into our ???new to us??? 2016 Explorer and made it so we could drive off with it the same day we bought it! Love the car and Jim was such an honest, helpful sales person. We would go to him again in a minute.
My agent, Linda was absolutely delightful. And Tim was do helpful. I looked at the car on Sunday, bought it on Monday & picked it up registered and stickers on Tuesday. I was blown away. The staff treated myself, husband & 4 yr old daughter like we were family & had known us for years. I would & will recommend this dealership to any and everyone.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
After having a difficult experience with the Lincoln dealership closest to my home I expressed my interest in a vehicle in the Champion Lincoln inventory. My inquiry was quickly responded to by Christine. Effectively and efficiently she answered all my questions and emailed me additional pictures (that she took herself) because I live nearly 100 miles from the dealership.
They were accommodating and went above and beyond to "make the deal happen". There were none of the usual dealership games/tactics.
Tim and Alan worked the numbers and financing for 3-4 hours to get a "formula" that worked for the lender, the dealership, and my budget.
They were all genuine people and treated me more like a friend than just "another customer".
Mike delivered the car because Christine was off on the day I traveled from New Hampshire to Brockton, MA (she didn't tell me or ask me to come another day but instead made sure that everything was set up and/or communicated in her absence).
Straightforward, honest, and caring are just a few additional words that come to mind to describe my experience.
This is my first Lincoln and first purchase from Champion Lincoln but it will not be my last. I hope to see each of them again in a few years! If I had to say that I had a regret it would simply be that I do not live closer so I can visit for service, repairs, or just to say "hi".
Champion is certainly a fitting name for this dealership. The people here are winners and make you feel like one too!
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
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