Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
I can't say enough about the great customer service I received from Bob Thennes, when I purchased my 2018 Ford Escape. Even though we have had many rainy days the team at Ken Pollock Ford, Berwick add a little sunshine with their pleasant response to my questions and completing their portion of the transition from one vehicle to another. Bob Thennes did an excellent job in showing vehicles that would suit my needs, demonstrating the functions of the new vehicle, and offering future assistance if needed. The nice thing about Ken Pollock Ford is that the exceptional service does not stop at the sale of the vehicle but extends for future service needs, which I have experienced since they opened in Berwick. I never have to say where will I take my vehicle for repair because I know they will be there to help. Thanks so much!
Lori Thomas made our buying experience at Coccia seamless and exceptional. She took the time to show us multiple vehicles and treated us le we were the only customer there. This was our first time at Coccia but will not be the last. Highly recommend Lori and team.
Lori Thomas is super friendly and welcoming she made my overall buy experience awesome she was straight to the point but made sure to go over everything and I understood it she also called me to check on me and how I liked my new car
Our 4th purchase this being our 1st new/lease. Patrick Yearling has been our salesman and expertly explained the leasing process and answered all our questions. He is “The Best”. Also a deserved “shout out” for Barry Williams, finance manager. All personnel that we have come in contact with have been very friendly and helpful. For us, Coccia is the only car dealership in Northeast Pa. to purchase a vehicle!
Lori Thomas at Coccia Lincoln made my purchasing experience exceptional. She was extremely well versed in all of the vehicles that I looked at and explained all of the options to me. Lori answered all of my questions in detail and never made me feel pressured. Lori was probably the BEST salesperson that I have ever dealt with at any dealership. Her upbeat outgoing personality and knowledge of the Lincoln vehicles made my buying experience a pleasure!
The entire experience of buying a car was fantastic! VERY NICE, KNOWLEDGABLE TRUSTWORTHY PEOPLE to deal with. LOVE my new car! The process took about a day. Jeff took extra time out to show me how to do a lot of new features on this car. I would not hesitate one minute ... to purchase another car from these fine people. Thank you Jeff and Carmen!
Great experience at Coccia with Patrick. Smooth and easy purchase. Was able to trade my car in with no issues and get me into a new vehicle in a timely manner. Will absolutely be back in the future!!
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