Went in to look at a car i was interested in. David and Jordy were very helpful and accommodating. They were also nice enough to follow up vis phone when needed. The buying process was extremely fast and overall I’m happy with my experience
Outstanding Highway Cruiser and Family Hauler
by NickB from Chicago, Il
October 3, 2018
Lincoln Navigator is a true Family Hauler of 8. Best 3rd row SUV on the market.
Truly like driving a couch with good looks to boot.
Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
This is a dream suv
by Dstyle16 from Lake Villa, Illinois
September 28, 2017
I'm in love with this SUV! It literally has everything in it I was looking for. It's super comfortable and a very smooth ride. Perfect for my family and all the trips we take.
No pressure, honest, professional, over all a Great experience in purchasing a vehicle.! Tyvm Ray and Dave you have made this a positive car buying experience for me and I will be sure to pass it along.
I love this car like no other
by Gerald22 from Racine
October 14, 2018
It's a good vehicle I love driving it power everything premium. Nice and Slick exterior leather seats heated cooled seats sunroof very sporty nice vehicle overall
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Excellent driving experience.
by Pablo from DR from Santo Domingo, Dominican Republic
October 8, 2018
I enjoy driving my Navigator, yes that�s the word: Enjoy. This vehicle drives like a sedan and give me the feeling of been well protected and able to confront any road. I turn my sound system and drive like if I�m out of the chaos of the dominican transit.
Bought a 2006 Hyundai Sonata in 2014. In 2016 car was totaled. Insurance devalued car because it had previous damage to the frame ( not disclosed at purchase) Be sure and get Carfax... don't let them talk you out of it.
Love this vehicle!!!
by Saltermatt from Tulare, CA
July 9, 2018
This vehicle has been my all time favorite vehicle of all time. Power everything. The most comfortable car I’ve ever owned. Great road trip car.
I saw a car online I was interested so I gave them a call and spoke to Shawnta. He was very polite and answered all my questions. Ultimatley I decided to come take a look at the car and once again Shawnta was extremely helpful and showed me around the car and set me up for a test drive. I decided to purchase the car and the gentlemen who delt with the financing did a tremendous job as well. Overall I got a great deal and was able to work with an easy going, no pressure type sales man. I definitely recomend NW Automotive Group and I highly suggest you ask for Shawnta!
I will always drive a Ford!
by JessicaD from Owensboro KY
June 8, 2018
Excellent interior with a classic design and extreme luxury. Smooth ride that keeps my baby asleep. The smooth suspension and overal quality is amazing. This is my favorite vehicle I’ve ever owned!
We arrived an hour before they were scheduled to close and they were still more than willing to help us. About 3 of the staff members stayed late to make sure we left happy. They took extra time to find us the right kind of financing that worked for our budget. Excellent customer service and quality vehicles.
by Dlcorbett from Dover
December 11, 2017
Smooth! First word to come to mind. The leather feels great, materials, though some low budget, is soft in the right places. The engine and ride are smoith and quuet, even compared to many newer vehicles. Ive driven newer vehicles before i bought and muat say its still one of the smoothest. I would recommend(and have) this vehicle to anyone.
Very helpful, great to deal with. Matt, Angela and John were all very nice, thorough and detailed throughout the process. Dealership had a lot of vehicles on the lot to chose from.
One of the best vehicles I have owned!
by BillG from Bossier City, LA
December 12, 2018
This vehicle is one of the best that I have owned, would recommend to anyone who is looking for a great vehicle and a dealership to service it!
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