THIS HAS BEEN MY FIRST TIME DOING BUSINESS WITH RICHARD HUGHES AUTO BUT I WILL ABSOLUTELY DO MORE IN THE FUTURE. THE STAFF MADE EVERYTHING VERY SIMPLE AND ONCE I DECIDED ON A WORK VAN, I WAS IN AN OUT! YOU CAN TELL THIS IS A FAMILY RUN BUSINESS THAT CARES BY THE INVITING WAY YOUR TREATED. I WILL MAKE SURE TO TELL MY FRIENDS AND WORKERS HOW RICHARD, BRYAN AND ERIK OFFERED GREAT SERVICE AND A EVEN BETTER PRICE!
Originally we were supposed to be buying from someone else but she left. We got "transferred" to Robert Shrier! I was super happy with his knowledge of the vehicle and his happy and welcoming demeanor. Great salesman. Thank you for everything! :)
Got a great deal on a used For Fusion and received outstanding sales support from Robert Shrier. The experience was no pressure, no hassle, with dealer prep and taxes upfront; no surprises. Robert was very courteous and respectful with me and might I add patient as well. My wife and I can be a bit picky and Robert went out of his way to accommodate us. I also used the AUSA car buying service and Ray Pearman is the only dealer in Huntsville supporting the AUSA program. I really appreciate their support of Veterans. Lastly, I received a call from Ray Pearman himself which was very classy. This dealership really try's to earn your business which made it a hometown feel. This is scarce these days.
I recently purchased a used vehicle and noticed some problems with it about a month after purchase; I took it back in and Clevon, Mark and Heath were more than happy to take care of me. Didn't cost me a dime. They provided me a car until my repairs were complete and took care of everything. So thankful they didn't treat me as most car dealerships_ this is a straight up Class A Dealership with a Class A Team. Thanks to all!
I love the car, it's on par with any European car for 99.9% of drivers, if you are crazy about doing 100mph around twisties then a BMW is the better car but this car should be a better seller than it is. I am a car nut and this MKZ takes some beating on the quality of the car, the nice touches, and it will go around the twisties in sport mode quickly enough for anyone in the real world. I have bought 17 new vehicles since 2003 between myself, my wide, and employees and your dealership and the staff that work there have totally restored my faith in the existence of car dealerships. Most of them should go away but I cannot fault any part of your service towards me on this purchase. It was efficient, friendly and more importantly honest. I am going to try my hardest to co-ordinate my business travel with getting this car serviced with you too. I would absolutely recommend to anyone buying from you, it was totally worth the 6 hour round trip from Atlanta to deal with you all.
Bought my first lincoln at Ray Pearman in huntsville alabama. Loving it so far!! Best car buying experience in my adult life! Ron Pelton, my sales rep was informative, and not pushy or pretentious. His laid back, knowledgeable approach won me over. -Darla M
I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.
This was my first time buying a car and he made this experience perfect for me. I would recommend him to anybody i come across looking for a car. Thank you Keith.
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