After going to several dealerships I stopped in at Rowe Hyundai and was greeted by Jason Burns. He printed me out some info on the car I wanted, never putting pressure on me to buy right then. He said when I was ready to buy stop back in and he would help me find what I wanted. So forward 3 months later. I went back to see Jason. He got us into my dream car within hours. He was a pleasure to work with. Friendly, kind, took his time to go over everything with much patience. We have purchased many new cars over the years and I would say that this was the best experience buying a new car. He worked with us to get a great price.
I worked with Jason and Thad to get a newer car with everything I wanted on it and at a price I could afford. We ran into some challenges with the vehicle that I wanted and they bent over backwards to remediate any concerns I had. I would go to Jason again in a heartbeat.
Thank you Rowe. Thanks for friendly, helpful and professional atmosphere. Mr.J.Burns provide all what I expected from a salesman. Management team, .....quite serious but on the end very friendly and helpful. In the same location, before; I had all different experience, good and disrespectful. Some salesman still need assistance and training. This is my second car in the last 4 years what I am purchased. I am very happy with the product and service from Rowe Hyundai.
Jason is the absolute best! I had two hours and he made it happen with courtesy respect and professionalism! He is it! Thank u for putting me in my dream truck without a minute of regret or disappointment! He knows how to treat a customer! Thank u Will for all the advisement! #Rowe#Jasonisthebest!
This was a pleasant buying experience and John is a professional who listens - from the test drive to the negotiations. He even offered to stop by my home and help me program the garage door opener if needed. Picking up the car today was a pleasure - he went over everything about it in detail and I am a happy customer of Morong.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
This is my second time buying a car from Rowe. My first experience was great but this time it was amazing. Zane Sanborn was kind, funny and knowledgeable while still being very professional. He answered all my questions and gave me the information I needed to make an informed decision about buying the vehicle I drove home. Everyone I encountered at Rowe Hyundai went out of their way to be friendly and courteous. Thank you all so much!
Thank You Jason! After listening to our concerns with leasing another vehicle, Jason provided the information with several vehicles. We now have a 2019 Elantra! Great working with Jason and thank you for time spent with us. We have been with Rowe Hyundai for 25 years and would recommend Rowe & Jason! Thank you again Jason. We felt very relaxed, not rushed into making our decision and we believe it was because of how we where treated. Thank you.
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