This is my fourth Volkswagen and my second time buying from Kings VW. I drive out of my way to go to Kings because of their awesome knowledgeable sales staff and great selection. My last experience was the best car buying experience ever. So naturally when it came time to buy my next vehicle, I went straight to Kings Volkswagen.
I had the greatest car buying experience one can have. My wife and I leased a couple of CX-5???s. It was a ???no hassle??? purchase and the Dealership professionals were great! I want to thank Whitney Lambert, Mark Malone and Kris Miller for their support and service. They went above and beyond to make leasing these vehicles easy. I highly recommend this dealership if you are contemplating buying or leasing a nice vehicle, Kings Mazda is the place to go!
Pat and his team were absolutely excellent. This was our first time buying a car and he made the process so easy for us. He explained every step of the process and made sure we didn’t have any doubts about anything. The customer service was A+ and we would recommend Preferred Auto to anyone looking into buying a used car!
Chuck Cantor is great to work with! They did a nice job on our seats. I noticed the seatbelt was twisted on my way out of the parking lot. Chuck apologized, got the car right back into service and had us on the road in about 10 minutes with the problem fixed. I just wish they were closer. I was a little scatterbrained that day and Chuck was very gracious.
The guys in the service department are WONDERFUL and very knowledgeable. They put my mind at ease. They were able to meet my needs and put my mind to ease about body work that was just completed. Great Team!
The staff is always helpful and friendly. They do an excellent job of getting my CX-5 serviced in a timely manner. Dave is an excellent mechanic. That's why I drive 2 hours to have my vehicle serviced there. Great experience!!!
Normal maintenance done for a CX5. Waited for service to be completed.Was impressed with the new waiting room. Wait time was expected. Impressed with the new technology used to inform you of work needed to be done,via cell phone.
Excellent always providing wonderful customer any questions I ask they are answered and explain if additional service is required. Key staff members and they make the company by treating people with respect and honesty
Easter weekend I had my vehicle towed in because of damage to my tire after hitting a pothole & not being able to locate my vehicle lug nut key. That Monday the service dept. was very busy of course, but the wonderful guys (Jeff Ames, Adam Blakely & Ben Conover) at Jake Sweeney Mazda were able to fit me in, taking care of necessary service to make my vehicle suitable for driving & even provided me with a loaner vehicle. I am a loyal Jake Sweeney Mazda customer & feel comfortable taking my vehicle there. I trust the team & feel confident that they will take care of my vehicle without depleting my bank account. Also, the guys are always very friendly, personable & patient with me. Thanks for always making my experience at service dept. pleasant.
I found our new RX350L using cars.com. Nikki contacted me and we worked out a deal. I drove 5.5 hours to the dealership. Upon arrival Nikki had everything ready to go. I was pleasantly surprised that the deal was exactly as we discussed and there were no miscellaneous up charges. If there would have been I would have left instantly. I didn’t pass an employee at the dealership without receiving a sincere greeting. There was also a very nice waiting area with refreshments. My purchase experience was simple and quick. Nikki even arranged for my rental car to be picked up. Even this dealership is 5.5 hrs away I will definitely give them an opportunity to make the deal on my next Lexus.
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
I bought a Camry from Jake Newman at Jake Sweeney Mazda West this summer. Not only was he kind and understanding but he also played with my kids while I signed papers. He didn't lie and was straight up about everything. I have since referred two family members to him and he gave them the same awesome service. Jake is very easy on the eyes to if you know what I mean. Thanks again Jake!!!
This is by far the BEST dealership in the Cincinnati area. Their customer service is way above standard compared to others in the tri-state. I had a wonderful experience with the sales staff and I never felt pressured. I felt that everyone there really cared about it being my decision and wanted to help me make the best choice. I had lots of questions, and they were more than happy to answer each of them. I had the opportunity to speak with management about my wonderful experience and I have to say that the management staff is just as friendly and helpful. They really wanted to earn my business, and I'm proud to say that I'm loving my new CX-5.
I have purchased 3 vehicles from Jake Sweeney Mazda West each time was a smooth seamless process with friendly sales and management staff. I found that when going to other dealerships the sales staff was pushy and looked down on me for being a women. Never once did I feel this way at Jake Sweeney Mazda West. I know that any time I am in the market for a new car I wont hesitate to pop in and I will get amazing service. if you are in the market for a new car I recommend this dealership over any others.
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