Omar was willing to work with me on my budget, and one everything about the cars he was selling, and had all the documentation of every repair his cars have seen. He even went above and beyond and let me take it to my own mechanic to double check everything, as well as working with my schedule to help me get the car and paperwork filled out
Recent search did not find vehicle that I wanted, but have purchased from them before. Fair prices, good quality of inventory and friendly staff all make it a pleasant place to car shop. I can and have recommended them to friends.
There is a major problem with their service department and that is that while you can make an appointment, they won't keep it. It is always first come/first serve. No matter what you do they will tell you that you have to leave your car. I tried several times in several ways to find out how I could make an appointment that would allow me to wait while the car was serviced, and no matter how I phrased it I got the same answer. You have to leave your car all day. In fact, just to make it worse, they said I really should arrive at 7:00 a.m. if I wanted to make sure that my car was serviced that day.
I live a far distance from Quality Mazda so I cannot do this unless I am willing to spend all day doing - well, I don't know what. And I have a problem that needs to be fixed. I made an appointment and did not find out until I drove all the way in to Albuquerque that they would not honor it. I made the appointment online. "Oh," I was told, "the online system will make an appointment whether or not there is someone available to work on your car." What?
I have never heard of this.
So be forewarned. Unless you can leave your car all day, their service department won't be any use to you. I will not be going there ever again, and it will make me think twice about buying a Mazda again. I may even trade this car in even though it is not a year old so I can buy something where the dealer has good service. My sister has a Toyota, and they have always serviced her car immediately even if she just drives in without an appointment.
I have bought 2 cars from the Car-max in Albuquerque, NM. I have had a great experience both purchases and would highly recommend anyone shopping there. I appreciate the extra effort the manager made when my license would not scan because my dog got a hold of it. Thank you Car-manx
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