I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better.
The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.
I had an overall very positive and excellent buying and trade-in experience with Sam, Bill, and Michelle. Treated with the highest level of respect, professionalism and customer-first attitude. Won't hesitate to give their dealership more of my future business! Appreciated how thorough, patient, and helpful they were through the car buying experience. Absolutely thrilled with my new Lincoln Navigator Reserve L. Thank you!
From the moment I walked through the doorway, Wilkins was a dream come true. Ed Chwal got the pricing I wanted and the entire deal signed, sealed and delivered in a few short hours. Ed was nothing short of incredible. If I could give him alone five stars I would. He walked me through every step and made me feel extremely confident about my purchase. He not only showed me how to use each and every aspect of the interior, but also showed me how to maintain the exterior. Ed's knowledge of the vehicle and the process were astounding. I have never felt better about buying anything. He also went out of his way to secure an accessory that I really wanted. I was going to head to another dealership and go with another brand, but I chose Mazda because Ed showed me and convinced me that I was making the right decision with Mazda.
This is my second car from Wilkins Mazda and I???m very pleased. Never felt bullied or condescended to. Only issue was quite a long wait for the car to be cleaned after all the paperwork had been signed. However, I was given a snack and all the coffee and water I could possibly want. All in all, I???m sure I???ll be back!
I have been taking my Hondas (wife and I both have one) to Muller Honda of Gurnee since it was Rosen Honda back in the late 1990's. They always provide great service. Even when I would bring in my wifes old 1995 Civic with 250k miles, they always treated me well and I never felt looked down upon because " It's that guy again with the really old car". They were always very professional in evaluating my newer Honda or my wifes really old one and offering practical repairs. Meaning, I didn't experience a bunch of up-selling to fix problems with my 1995 civic that did have a few leaks and such but would not be worth dumping a ton of money into such an old car. My wife has a new 2018 Civic now and I am expecting the same great service I had in the past.
I have been wanting a Audi S4 for sometime, based on a family member's recommendation of Ultimo, I checked their website, and found the exact car I was looking for, I stopped in to check it out and was greeted my Michael. Michael was very easy going and very knowledgeable. He let me test drive the car, and let me check it out. There were no high pressure sales tactics. I went home to think about it, and ended up going back a few days later to test drive it again and ended up buying it. About a week after buying it, the transmission started making noise. I contacted Michael and Scott at Ultimo, they had me take it in to a shop that they prefer. Turns out the transmission needed to be replaced. Ultimo paid for the replacement and provided a loaner car for me. I am very glad to have my S4 back! Michael and Scott were very pleasant to work with. I look forward to doing business with such a stand up place again.
Roger Mayorga was my salesman. He was well informed on the vehicle and made me feel comfortable. Very pleasant and I was happy to work with him. He followed up and is currently having techs look into a Homelink system that is not working on the vehicle. I may up my score to 5 if he gets to the bottom of it. =) Julian Perez completed the process with the paperwork signing. He was welcoming, friendly and made me feel at ease during the process. A few words to warrant considerations: Please do not forget to give your customers very clear explanations of your additional fees and explain the finance paperwork. If it takes 4 hours to get in the finance room, the last step should never be rushed through!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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