Mike is extremely knowledgeable about Mercedes models. He is very prompt with questions and responses and follows up. A pleasure to deal with. The two vehicles I was pricing out were competitive nationally.
I have been burnt 2 years ago on a car that i purchased locally here in Massachusetts. I have been very stressed out on shopping for a new vehicle. Once you loose the trust in car dealerships its very hard to gain! about 4 months ago, i made contact with HAUS OF IMPORTS and they truly made me believe that there really is good people out there doing honest business.
What a wonderful company.
I called to ask a question on a BMW they had, fast foward a few days later i was driving it! They spoke to me over the phone, Emails, Texts, face time and even went on a test drive for me while i was facetiming them. I mean, its really that kind of Dealership! It was like i had a close friend in the chicago area looking over the car for me! They were brutally honest. Somethings they pointed out i didnt like (Wear and tear) on the vehicle but thats what you get when we are talking about HONESTY.
I was so comfortable with the interaction between me Mike and Roni that i decided To buy the car siteunseen. They shipped the vehicle to me in just a few days and when it arrived it was exactly what i expected, picture perfect. They mailed the title out the very next day; everything was went smooth. This is a true dealership that has years of experience under their belt. Definitely In business for the long run.
Thank you again Roni, Mike, and the rest of the staff. I sure hope the company continues to grow because this is what car buying should really be. I cant wait till the time comes to buy my next one.
My husband and I purchased a vehicle from here. Felt like we were buying from close friends or family. They welcomed us and helped us from start to finish. Alex was such an amazing help no matter how many cars we wanted to test drive he stayed patient and open. We will definitely shop again!
Ron is the greatest he takes his time and gets it done!! Let???s you know everything keeps it real him and joe. Thanks again for all you guys did to get me in a 2018 yayyyyyyy🎉🎉🎉🎉🎉 and I???ll definitely recommend everyone to come talk to the number 1 sales man Mr. Lilly
Came in not knowing what to expect. Greeted at the door with a friendly person. The amount of great exotic cars where mind blowing. All the cars where clean and serviced. Staff was not pushy.et me take my time to decide on what car fit me. When it came time to buy they had financing here for me with great rates. This place is fantastic. Thanks for being here.
My fiancé and I ended up buying our first car through Tom and it was a wonderful experience. Although the process can be overwhelming for someone unfamiliar, Tom made it very easy and was completely accommodating to our needs. I would definitely buy another car through them.
After buying the car was brought to me with only 1/4 tank of gas, dash and door were dirty. The salesman made everything ???right??? after I pointed these issues out but no one tried to sell me any accessories (the car doesn???t come with a trunk roller cover). I called and spoke with Reggie, sales manager, about the trunk cover, he said for me to call him back the following day and he would look into the cost. I???ve called Reggie 7 times (he is always busy) in the last 3 days, I left him a message but have never heard back from him. The salesman seemed to be very concerned over me rating him a 10 on the Jeep survey that would be coming and kept pushing the 10 on me (10s are earned, not given). Otherall, everything was just an ???okay??? experience.
I am very impressed with their timely response and the information Carlos has provided including the additional pictures, available extended warranty, finance etc. I have not purchased a vehicle from this dealer but so far, I am very impressed with their service and I am planning to stop by soon.
From the moment I walked in to the time they showed me my new car just amazing service with style went out of their way to accommodate me in every way seriously treated me like family like I’ve been friends with them for years the reviews say it best as they should thank you guys a super experience ! From a Chicago car dealer is hard to say but simply thank you
Came in to see a Lancer Evolution and was told if I was serious about purchasing the vehicle I should put down a reserve and then go to the bank and get a loan. It took me a week to get a loan and was contacted several times during and asked how the loan was going because they kept on getting calls about the vehicle. I was told afterwards if I had not put a reserve down on the vehicle someone would have definitely bought it, if you come and see a vehicle at this location that you are serious about buying I would 100% put a reserve down before getting a loan because these people are trustworthy.
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