Took my 07 Lexus gs430 in for service. Work with Phil the service department manager. Was very helpful and getting my car fixed on some recall work. He didn't even charge me for the diagnostic fee.. since I brought my car in late and it was going to be there overnight I asked if he had a loner and he said no they were out but he made a phone call to his manager and offered to give me a rental free of charge from Enterprise without hesitation. When I got there and dropped the car off they had a brand new RX 350 2017 model and offered it as a loaner.. I didn't even have to pay for the gas upon return as I was going to fill it up as a courtesy. This dealership bends over backwards for pre-existing Lexus owners and continues to strive with service excellence and customer service. Kudos to the service department and to the service call center that takes the initial call.
Best customer service and car buying experience so far!!! Marty is amazing. We bought a Mercedes Benz ML350 from him, he provided us with so much information and history about the car, including inspection reports, owner history, just anything that he knew about this car, which made us very comfortable in buying it. We strongly recommend Marty’s service and we will definitely be in touch when ready for new cars again. Thank you Marty for all your help and honesty, this is really hard to find in the car selling business nowadays!
My service rep John is always display a sense of pride when ever I bring my cars in for service. I trust him completely when it comes to the care of my vehicles. Please keep up the great customer support.
The service was great , very accommodating, everyone works as a team to get the desired results! I guess for one thing I do not need 25 words to say you did a great job, if there was a problem I grues it would take that much Again, great job!
I can't say enough about Chris that took care of my Jaguar. He did everything possible needed to repair my car. Gave me options. no hidden fees. was EXCELLENT. I would highly recommend them. Don't take your foreign car anywhere else PLEASE. Thanks Chris.
TJ was extremely helpful, and was very kind. He was patient even though it was getting late, and made us feel like we were making the right decision buying a car with Honda. TJ was knowledgeable, friendly, and made my family feel welcome. He is a model employee, and he made the experience enjoyable.
Great experience with a great salesman, Tony Bowler. Didn't feel pressured, but I was provided all information needed to make my decision to purchase. Felt like I paid a fair price for my new car. I really liked the casual, low key atmosphere of this dealership and Tony. Not the typical high pressure car sales, which made me very happy!
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