After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
I recently purchased a 2014 CLS550 Mercedes from the 10100 Liberty Road Randallstown location this week. I had surgery back in June and was out on leave for a while. I did want to purchase another vehicle but wanted to wait until next spring. Nevertheless, I was just randomly searching on my iPad and came across Xclusive Motorcars. I’m glad I did because I didn’t even know this place existed. Before I began my search on the website I started reading the reviews. That is what blew me away! There were so many positive comments and feedback I just couldn’t walk away without contacting them to see what they may have that I am searching for. I completed the contact sheet online and Scott called me the next day. I scheduled an appointment after work and went to see what they had. Someone did call me the day of my appointment to verify that I was still coming. Didn’t know it was Mike the sales manager. When I arrived unfortunately Scott was out ill but Mike the sales manager immediately took care of me and placed me in the good hands of sales associate Uma. Uma, and Mike gave me one of the best car buying experience I’ve had in a long time. Not to mention Roosevelt one of the finance manager was excellent as well. They got me a great deal at a great price and had me on my way within hours. I highly recommended to anyone looking for a used vehicle at a great deal, price and excellent customer buying experience shop at Xclusive Motorcars.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier salesperson, from who I would buy another car in the future. All in all an excellent way to buy a great car.
My experience with Tom Lopez and Mercedes-Benz of Owings Mills was a very pleasant one. There was no pressure to buy a vehicle and all my questions were answered. When a vehicle became unavailable, another vehicle was found, again, without any pressure to buy. I highly recommend Tom and this dealership.
Everyone at the Mercedes dealership is super friendly. Dylan Jones has now sold me my 2nd Mercedes. He???s so personable making the whole experience an exciting one. Brett Fader and Robb Banks were also very helpful in helping me stay where I needed to be financially. Overall, a great team to work with!
I was going to buy a pre-owned GLC from a private dealership when Tom Lopez called and explained the value of a certified Mercedes from a Mercedes dealership - I made the longer trip and am glad I did!
Just purchased the car from the dealer. They lied about final cost. Broughtvcar to be cleaned properly 3 times . Dropped something on my hood while cleaning it that left a deep ugly gash in the paint . Then offers me $300 dollars to have it cleaned properly. The switched hoods had paint tested by a certified custom shop. With swirls and paint thickness so off it will coat $2k + with other scratches the dealer lied about be removed. .. My uncle came to buy another benz and seen my car first and walk away . Called MBS. Said They dealer would contact me never heard from them. Requested paper work on the car from Finance, I been sick a few months again..will see them soon, O yeah they tried to scam me for a oil change on a car I had 6 months put under 3k miles on the car have a dog light issue that brought in for Never even looked at it. Said I will get my Mats never received never received door lights . . If you put $10k on a car you dont add finance charges to Downpayment..
I had a great experience with A&A International. They made the car buying process really easy and smooth while answering any questions I had. I am very satisfied with the car I purchased and there were many other very nice vehicles on the lot. Gene was incredibly helpful and stayed after hours to help me complete my transaction. I highly recommend buying a car here.
Great experience, worked with me. Very hands on and consistent. Always easy to reach, made me secure about getting the car I wanted, even though I didn’t have the ideal requirements, and just an overall great experience.
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
My husband and I were shopping for a car and Harold Blackwell greeted us at the door. He made buying a car a wonderful experience. He was very informative, professional and honest.
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