After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
Crazy, Sexy, Cool!
by Erika from Apex, NC
November 2, 2018
Ultra responsive, sticks to the road! Most fun vehicle I have ever driven! The leather interior is super high quality. Feel like a million bucks in this baby!
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
The best car I ever owned
by AmirD from MA
December 27, 2018
This car met all my expectations even much more than I thought it would be.And I personally think that this is one of the top cars that anyone can imagine.Very comforting a lot of leg room ,awesome visibility and much more.
I recently purchased a 2013 BMW X5 that I found on cars.com. I live nearly 900 miles from this dealership and never thought about purchasing a vehicle this far away. They had several pictures online but I wanted to know more and had a lot of questions. Jason went above and beyond to answer my questions and even put together a video of a walk around of the car highlighting key features. I was not driving that far unless I had intentions on leaving with it. We were able to work the deal out on the phone so I headed that way. I was prepared to find some hidden flaws or something that wasn’t quite like I was told and I didn’t mind leaving without it. When I arrived at the dealership I drove around looking for the car. I didn’t see it anywhere, I thought (he’s done sold that car). I walked into the dealership and my first thought was (this is nice!) it was clean and reflected professionalism. I still wanted to know where my car was, Jason was tied up with another customer so another staff member met me. I thought he was another salesman but come to find out he was the General Manager and the only way I found that out is by the website. Still where is my car? He kindly said come with me. Come to find out they had another little showroom on the side and it was parked in there. When I seen the car it was far nicer then the pictures presented and when Jason told me it was immaculate that was an understatement. It was spotless and waiting on me. Jason said they put it there to keep others from asking and to have it ready for me. I knew then it was mine, ok up to this point it was awesome but it gets better. The entire dealership was first class and the way they treated me and my family you would have thought I was buying the most expensive car BMW ever made. Every staff member I encountered was super friendly and professional. This was by far the best car buying experience I’ve ever had. If they have anything you are remotely interested in I strongly recommend to reach out to them.
Most Reliable, Dependable sedan
by JACK AMIN from Tustin, California
January 2, 2019
this car has very comfortable sitting space in front and back, it has great safety fetchers that help fro lower insurance premium, also car has so many options it is fun to use and nothing is complicated.
I and my family love this car.
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
by Mgenois from Valley stream, ny
December 30, 2018
Met all my needs , I have 4 other Mercedes Benz, this is one of my favorite, with the black rims and black interior. All black
Good car but transfer case noise on turning left o
by Homey from Nj
January 8, 2019
Good beach but noise in transfer case only 57000 miles I take care of this car better then my wife no reason this should happen not happy at all I have two e350 one 2010 and one 2013 not happy with Benz at all thinking of going to Lexus 57000 miles car looks new but this is a manufactures problem and they know it I’ve built cars from scratch this should not happen at all wake up people and do the right thing keep your name it’s a benz
I had a wonderful experience with Marshall Sanders. He and sales manager Rachel were responsive, prompt and lovely to work with--never too busy to help or answer questions--nor or too pushy. Sam was terrific in explaining the connective aspects of the car--he has a great customer first attitude. Marshall's patience, and creativity was greatly appreciated in getting through a few hurdles that came up, so terrific. Loved working with the team at Hunt Valley! My thanks to all!
by SJC in L.A., CA from Los Angeles, CA.
January 14, 2019
I thoroughly enjoy the Mercedes brand and yesterday I purchased a new 2018 SUV. It was big enough for all my needs and handles like a sedan. There is plenty of head and legroom in the front and back. I also appreciate all the safety features included in the model. Although the car is only six months old, I purchased it as "used" and saved a considerable sum. $$$ :)
I will definitely return for future service needs
Should have returned it within the week!
by Irishfan0629 from Duluth
December 17, 2018
From the time I purchased the car the brakes have squealed like a pig being tortured when they are cold. Brought it back and was told that they were aware of the situation and were waiting on a recall or fix. Okay, I can be patient. Several months later, nothing resolved. Talk to a different mechanic and he directs me to a fix that Mercedes is aware of! Take the vehicle back to Mercedes only to be told that since it's a wear item they don't cover it. Had I been told up front that they were not going to correct their problem I would not have kept the car. Oh well, lesson learned...back to Lexus!
Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,
by Miasmith from cedar city
December 27, 2018
I went from owning a mini cooper to owning a Mercedes-Benz. The seats are far more comfortable and have all of the extra perks .
When we began looking for a new car, I dreaded the buying process based on past experiences. However, my recent purchase of a new CX-5 from Heritage Timonium couldn't have gone any smoother. Craig was super knowledgeable and patient, and I never once felt pressured during our negotiations. I never knew buying a car could be a pleasant experience!
Great car. Peppy turbo charged 4 cylinder.
by CNooner12 from Portland, OR
December 27, 2018
This car was a lot more fun to drive than you would imagine. Especially for the gas economy. Loved the sporty AMG package with the red accents.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
EXCELLENT VEHICLE TO OWN
by MYKAEL from Santa Ana
January 2, 2019
I have been lucky enough to own multiple Mercedes in the past and this c250 has been a really great car- great on gas, very reliable with Mercedes safety -
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
Fantastic car fro luxury, sport, to performance
by CJ from Tampa Florida
January 10, 2019
This car has the speed and performance of a sports car, and the luxury of a business man's car. It's a great family car and single man business car. All the way around a perfect car for Dad.
In the past 10 years I never been disappointed. Richard has been great! Also Lee and his team are #1
Thank you all, Tony
At 6 months of ownership
by Ride from Houston Texas
November 11, 2018
After 6 months and 8000 miles this car still lights me up every time I get in it. I've had zero issues and am finally starting to realize the full potential of this amazing machine. It would be difficult now to go to driving anything else. Worth the wait and everything the reviews have said it to be. No buyers remorse here.
This car shopping experience was fantastic and hassle free. Teah was so kind, thorough and put me totally at ease thru the entire process. I???m getting ready to introduce my son to both Teah and Frank. He is considering a BMW. That will be the 4th one from Northwest BMW in the past 2 year. Great customer service. They have surpassed my expectations.
2016 Mercedes GLE
by Mjdesign from Springfield Virginia
March 20, 2018
Great SUV , handles very well , very comfortable , Great and snow or what roads ,Very luxurious, Head turner ,Great in gas, hate to let it go , need to downsize , My lost someone else’s game
Can definitely recommend heritage and Alex Laderer in particular. Very easy and laid back experience with him. Wasn't pushy and helped easily deal with info over email and text.
Most reliable car I have ever owned.
January 8, 2019
Best mileage, comfort, and driving distance. Would not change it, but job changed, no longer will be driving as much. Mainly was used to drive between hospitals. Most mileage was freeway, minimal city driving wear and tear.
No gimmicks - smooth expedient process, and friendly courteous people at this dealership. The best car buying experience I've ever encountered.
Full trust for the brand & the vehicle
by PSD from Chattanooga, TN
December 24, 2018
Mercedes-Benz is the brand I have full confidence & trust in it and love to be a part of the Mercedes-Benz family, the innovation & safety of their vehicle are most reliable.
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