I bought a used vehicle there this summer. It was a 2014 C300, my first purchase with Mercedes-Benz. I had a few issues within the first few months. I had to take my vehicle into service on a few occasions. Each time I worked with Dennis Bowling, the service advisor. I have to give Dennis credit because I am not the easiest person to get along with, especially when I have to bring my car back to service for the same continuing problem. Each time Dennis was very courteous and professional,and gave me a loaner vehicle so that I wasn't sitting around the waiting area. The problems were eventually resolved, and in the end, that's all that matters. Dennis is a good guy. Definitely recommend him if you need something fixed. Great dealership. I will buy another vehicle from there in the near future.
All I needed were wiper blades. Sarah Nelson at reception welcomed me warmly and with a smile. I asked her for parts and she took the time to walk me back so I could clearly see the general vicinity for the Parts Department coupled with providing me with precise directions to get there without any wasted steps. Then Randy LaFrance in Parts greeted me with genuine concern for my needs. Although I had offered to do so myself, Randy went so far as to walk outside to the car to capture the VIN. After that, I told Randy that I was going to install the blades myself but she wouldn't have it and got Dennis Bowling, Assistant Service Manager, to install the wiper blades free of charge and without delay. Seconds later, I saw Jenell Ross, franchise owner, walking through the store taking care of business (neither Sarah, Randy or Dennis were aware that I know Jenell personally). She didn't see me this time but that's okay; from experience, if she had she would have made a special effort to acknowledge my presence as if I was purchasing an $80,000 vehicle. After paying my bill I was on my way. The fantastic service at Bob Ross Auto Group - Mercedes made my day. Now I'm looking for a reason just to visit the facility again soon.
Attentive and courteous staff assisted me in finding a vehicle of my choice (not in vehicle inventory at Centerville dealership) at another dealership and bringing the car back to Centerville for lease. The staff was helpful in all phases of buying process. Very clean and welcoming facility.
I bought a pre-owned Mercedes here and was very happy with the purchase. 7 years later, the care is still wonderful and the service is great too. The service department always gets me a loaner during service (or Enterprise rental, if loaners are unavailable), and always washes my car if I bring it by, and roadside assistance has been helpful a few times too! Also, you can now make appointments online and text your service representative, which are really nice and convenient features. I highly recommend this dealership.
Infiniti of Dayton, and specifically, Jerome Smart and Zack Field, are superb in all ways. Have worked with Jerome in the past and he is a first-class person as well as an honest and very energetic and competent sales manager. And Zack, although I have have just known him a short time, is very supportive and knowledgeable about all products. A joy to work with.
I had been on the hunt for a certified preowned c300. I browsed the online inventory and, after finding one that I liked, decided to go see it in person. Upon entering the showroom, I was greeted by Andreas Burkert. It was such a pleasure to work with him. He took me right to the vehicle and was able to give me a detailed explanation of the technology and safety aspects of the car. He was very knowledgeable and was able to answer all of my questions. I loved that he was low pressure, just allowing me to enjoy the car and fall in love with it on my own. Once I decided to purchase the car, he helped guide me through the process, including getting my current car appraised for trade in. He also sat with me in the car after purchase and went through an orientation process to make sure I was comfortable with the controls of the vehicle and setting up my phone, etc...He really took the time to help me and made me feel like my business was important to him. I will definitely seek him out for my next Mercedes. I highly recommend him for any of your car buying needs.
Just purchased a C450 AMG from Travis Michael Spears. He was incredibly helpful in locating the exact vehicle I wanted, and educating me on the car and its features. Ken in finance was great too. It all made for a wonderful experience! I'd strongly recommend this dealership, and Travis in particular, to anyone interested.
I have turned to Kings Porsche for the purchase of my last few sports cars. I have always felt the passion that the staff has for the product that they represent. My last vehicle ( 2018 Targa GTS ) is nothing short of amazing. I could not be more happy with the car or the staff of Kings Porsche. Thanks again, and hope to see you soon !
The whole experience at this dealership was great! I was contacted quickly when I inquired about the car I was interested in. Arrived to test drive the vehicle which was waiting for me already warmed up. Sat down with the salesperson, Andreas, to discuss how I wanted to handle this purchase. Andreas got everything set up, so when I came back to pick up my new car, the process was very simple and took less than 1 hour.
The best car buying experience I've ever had, thanks!
Didn't rate the experience 5* because I'm not sure that's possible. Probably as good as it gets. Anyway, just had my first PM and it couldn't have gone any smoother. Andrew was waiting as I exited the car, went through prepared paperwork and was driving off in my loaner call in about 5minutes. Car was ready & washed on time and I was out as fast or faster than the drop off. Awesome experience.
Spent several months researching a car purchase with Mike Kline and Craig Cliff. They patiently answered questions and waited for me to identify the desired model/trim and then to determine whether a new car or certified, pre-owned provided the best value for me. I did some Blue Book research the price negotiation process was relatively quick and painless. Used an Audi special financing deal to get a great interest rate and have Audi pay most of my first payment. Highly recommend this dealer.
Yesterday I picked up my 3rd used car from the Audi Connection in Cincinnati, Ohio and I don't live in that state. Four years ago I had a little extra time before a sales call and I stopped in the Audi Connection dealership and gave Greg Meyer an opportunity to tell me about Audi quality engineering. I invested in an Audi after that conversation with Greg and I went back two subsequent times and bought cars. I was treated very well by everyone in the dealship that first day I went into the dealership, and that level of appreciation and respect continues every time I go back. I'm glad I gave Greg Meyer the chance to tell me about Audi's in depth quality assembly process which translates into trouble free driver experience. In my 4 years driving the Audi's that Greg sold me I have never had any problem with any of my cars. Not one trouble warning light, not one misfire, not one manufacturing oversight just simply exceeded driving expectations. One feature I really like is the Audi's unique Quattro drive, in the rain, in the snow I'm the 4 door sedan passing the Suv's. Thanks to Butch, Greg, and Gib a professional team that supports a great product with strong knowledgeable service.
Ali Clarke was awesome, down to earth, and I felt no pressure from her that I HAD to buy and I ended buying a beautiful used Nissan from her. She is great and made my car purchasing experience memorable and exciting. I’m so happy with my new car and very appreciative of her help and patience with me.
The rest of the staff I had contact with were all very friendly and welcoming. Every greeted me with a smile and made me feel like a valued customer.
In addition to Land Rover vehicles being amazing, the quality of people, their knowledge and their service at Cincinnati Land Rover in Blue Ash is the best you could ask for from any dealer. It is an incredible group of people. Hands down the best. Honest. Sincere. Professional.
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