A very simple straight forward process. The entire team from start to finish was well organized, experienced and very cordial. They have refined the entire process from start to finish and kept it simple and streamlined. I couldn't be happier!
It was a great experience! Would recommend absolutely to others! Although I didn’t purchase my vehicle from this dealership, the prices were extremely fair and the people kind. I only didn’t buy the car from here because I was too far away and I didn’t get a chance to test drive the vehicle that I wanted.
Nithin was extremely knowledgeable and lovely to work with!
by Travelgirl from DealerRater.com
May 9, 2018
I actually didn???t want to let go of my 2011 copper man! I loved driving it, loved the service department, and loved my overall experience with Crown Mini! However, my husband found a 2018 copper man on the premises with little mileage and after seeing it and driving it, I decided it was meant for me! Ric, Steve and Angie in the service department make it so I do not want to even think about a different car!! Niffen, Tim and Frank were absolutely the best to deal with for the transaction! Love my new Mini Countryman!
They took great care of this long-distance customer!
by rjs2005 from DealerRater.com
May 7, 2018
We drove up from Wilmington, NC in search of just the right MINi. Nithin met us upon arrival and devoted the remainder of the day to finding us the right car, and he sure did! James Gardner was equally awesome, making sure we had the right car for us, and finally, Tim Stapler was very helpful, courteous and thorough in handling the financial portion of the sale. We are thrilled with our new Countryman and Crown MINI of Richmond has my highest recommendation.
In 2003, I bought a little Gold, 2 door, stick shift MiniCooper, one of the 1st in Richmond from Richmond Crown Mini. Had it for 14 YEARS with NO problems. Drove it in once a year for an inspection & oil change. Lovely staff. Rick Nelson was my first & only service Representative. Just traded it in at 98.6K miles for a new Mini, this time automatic :)) The a/c is WAY better than in 2003, love the Sirius radio, and the car seems heavier & is a bit fancier! Rick Nelson is always understanding and very accommodating & competent. Will be a loyal customer here for the rest of my life!
Phenomenal group of people. Worked with Evan & Dan
by Brad Heath from Dunn, NC
February 26, 2017
Evan was good to my daughters, my dad, my wife, mom, etc. We bought our daughters first care from him and he had the perfect demeanor to work with everyone. I recommend he and Dan to anyone, anywhere, anytime.
After a positive online exchange with Joshua Ross we visited Crown Mini to see a used (non-Mini) vehicle. We ended up not being interested in the vehicle but very pleased to work with rep Josh Ross. He was friendly, knowledgeable and not pushy in the slightest. We've interacted with multiple dealerships and sales people over the past few weeks and have run across all types of people, many of whom fostered no trust. Josh was just the opposite. He was genuinely interested in helping us and listened to what we said. We later found out that this is a non-commission dealership...and it shows. Looking for a used car has left us a little frustrated and very distrustful. Josh and Crown Mini were a refreshing departure for the typical car shopping experience.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I haven't had such a pleasant time at a dealership in a long while. Nikhil and Chris were wonderful and assisted me so thoroughly, that I must recommend Hyman Brothers Mitsubishi to anyone who wants an easy and fun car buying process!
Looked online. Saw bmw. Called number, talked with salesman. Entire transaction was done online and through the usps. Tremendous satisfaction through whole process!!
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