Sales rep Nathan Scott listened to what I wanted in a car, and showed a number of different models and options. This was a major purchase for me, one I had not made for a couple of decades. I felt like I had good advice, without undue pressure. He, manager Albert Palmer, and CFS Dominick D'Aurizio worked with me to get finance terms better than what I thought were possible going in, including reaching out to credit unions that could offer a lower rate than would otherwise be available. I was happy with the service.
Rickie was extremely knowledgeable and gave me a thorough explanation of every feature of the vehicle which I really appreciated. He identified my needs and executed on helping me with the perfect vehicle. Every staff member I came in contact with were extremely helpful and accommodating.
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
I was expecting to possibly leave my car overnight, but my guy probably lit a fire under someone???s butt so that didn???t happen. He also filled my tank with gas, since my issue was someone vandalized my nozzle intake. My service turned out wonderfully, unexpectedly! Thank you so much Future Ford. Also, I purchased my vehicle here almost three years ago (it had 52K miles then, now it has 102K), and this is the vehicles first incident. Love my 2011 Escape. Thanks again!
The staff was friendly. Sales rep I dealt with was upfront and I appreciate that. Many options werr provided, i had been pre-qualified online before hand so that helped the salesman. The buying process was quick.
Staff are very knowledgeable, courteous, friendly, and take care of even the little things that need being done. They give you a time frame for the work and meet it. If anything comes up they explain what was found and the options available to fix it.
I bought my Ford Edge here 10 months ago and these guys are great to work with. They strive for excellence and customer service is top notch! Their service department is by far one of the best I’ve ever experienced. The staff here always welcomes you with a smile! I highly recommend anyone to Harrold Ford who wants to get the best price and service in the greater Sacramento area.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Let me be very clear in this review I had gone to every dealership, Car lot, financing location and credit union desperately searching for someone to help me, a single dad just trying to get a vehicle to be able to pay the bills and safely transport my daughter to school, daycare, and to her mothers but I received every run around and scheme imaginable that would benefit the salesman not me the customer. That’s not customer service.
That was until I went to Auburn Honda! I was skeptical but the initial reassurance and comfort given by salesman Donovan Buttram was such a drastic change I knew something was different about them. Now my terrible credit had stopped me before from getting a car but not with this guy! He was positive he could get me a vehicle and a good one at that. A few hours and one test drive later him and his finance team got me onto a BRAND NEW 2017 Honda Civic LX. I drove off the lot with tears rolling down my face in utter disbelief.
HUGE THANKYOU TO EVERYONE AT AUBURN HONDA AND A SPECIAL THANKYOU TO DONOVAN! You all just made my life reach its potential to not just survive but thrive.
We came in not knowing what we wanted, Khan was very patient and took his time to help. It???s been 8 years the last time we bought a car and always hated the process. It???s been awhile since we bought a car, So we had so many question. Maria our finance manager explained everything line by line, and answer all our questions. Our Rogue had a Ribbon on it and we were met by warren the General manager who asked about our experience and thanked us for our business. They truely care, my wife could not stop smiling. What an experience!!
Was looking to reduce the number of cars we had from four to three and everything clicked. Everyone???s was professional and courteous. In all a great experience and would do it all over again with these people and this dealership! Actually would add that the Nissan folks were FAR MORE responsive to my needs than another dealership were I had done business with before. Thanks Oscar, Peter, Maria and John!
Very helpful salesman, he has helped my mother and father in-law get into a 2017 Nissan Altima, Pasao Yang has helped them through this process, and is very appreciated. I will definitely be sending people to Nissan if Elk Grove
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