BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
Process was very simple. Moe the salesman had the car ready when we arrived. He let us go on the test drive and did not limit how long or how far. He was friendly and knowledgeable. We we're in and out in under 3 hours.
I contacted sales through email and Sean got back to me ASAP. He answered all of my questions including checking the lot personally to be positive he had the color I wanted. I went in the next morning, test drove the car and purchased it. I was there a total of 1 hour and 10 minutes. AWESOME! Sean was great! I highly recommend Sean and Hertz Roseville!
The service advisor Matthew was very polite, patient, helpful, knowledgeable and answered lots of my questions very well.
During the 30000 mile maintenance, he and his crew found and root caused a rear brake issue and fixed it. It was because some parts were not lubricated well enough, the rear brake pads were worn unevenly, and the inner pad was gone while the outer one still had half thickness left, he helped contacted volvo to take care of the charges to replace the rear brakes pads and routers and lubricated the part well to prevent this from happening.
The renovated dealership building is very beautiful, the seats were comfortable and wifi was fast, I like the area with 2 cubes where people can carry on their work while waiting.
We recently purchased a new 2018 Countryman, ordering a new 2018 model in June of this year. The total experience was great as the model ordered is just what was wanted and was delivered as expected. Our sales advisor (Creed Cate) was excellent in explaining all issues when special ordering and had great follow up with the process as the new car progressed in manufacturing.
We are very happy with all at Niello Mini.
We had a great experience at Kuni Chevrolet from the beginning to the end. Jerod Horch professionally and honestly guided us through our purchase helping us locate the vehicle we were interested I. We are very grateful for his help and will certainly recommend Jerod to others. Thank you so much, Jerod!
My husband and I came to the lot about an hour before they closed up and they were super cool about us staying an hour after they closed! We didn’t decide to buy the car the first night but we’re so glad we took the time to check them out. We ended up coming back two days later and bought our 07 Jeep SRT-8. We couldn’t have been happier with the service from Irfan and Rehan. There is definitely scratches and small dents on our Jeep but it’s understandable being an 11 year old Jeep. 1 owner SRT 8 for under 16k. SO HAPPY!
My service guy was great, I only bring my prius here they are great most of the time if you have any issues let someone know if they can't help talk to someone else you will probably get to the 1 that will help you, I just wish they had more affordable prices and improved wait time hopefully the new service build will help with that. Oh and they come out to your car when you pull up and ask if you want something to drink or a snack who else does that? Great people
Victor provides amazing customer service. Thats why I always come back. i would recommend others to come to Elk Grove Toyota because of the customer service and knowledge.
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