They tell you up front that they sell salvage title vehicles from California that they buy and repair themselves. If you are a customer who buys a late model used car with low miles and drives it for 10 or more years, this place is ideal. I got a 2016 Camry with 16,000 miles in near perfect condition for thousands less than I would pay for the same car at a dealership. My only complaint was the finance manager trying to add things to the price which is typical for a car dealership. Once we came to an understanding on that, I got a fair price and drove away happy.
I'm from California and Asay had the Range Rover I had been searching for. I was heading back home the next day and everyone bent over backwards to get me home ASAP with my new car. They came down on a Sunday so I could test drive it and get all the paperwork done. I test drove and bought the car and was in and out all in 50 mins. That is the experience everyone should have when buying a car.
I've always had a very positive and prompt service on my vehicle. Friendly, knowledgeable, and take the time to explain things to me. Vehicle maintenance can be something you put off because you don't want to deal with it - I don't feel this way when working with Brent Brown Toyota Service Department.
A good or bad experience with any business a lot of times depends on how well prepped you are for the transaction. Given I do doc prep / review for a living and was thoroughly prepared for anything they might need, I did not have a negative experience with LHM. All Sales /Financing / Service Contracts were honored and I am happy with my purchase. If you do decide to purchase there have your employment history, pay history, references, LOEs and anything else they might need ready before you decide on a vehicle. Keep a log of all correspondences for reference and go with the flow. If you do that, your experience with LHM I believe will be hassle free and you'll walk out of there with the vehicle of your choosing.
I have been looking for a Subaru Baja fora while now and I finally did at carmax in salt lake. I was three hours away and couldn't get out there quickly so they held the car for me. FOR A WEEK. They had people come in and was wanting it.But they still held it. I wish they would negotiate on the price. But I got it at a good price. The car was in top shape and the interior is awesome. Thanks carmax.
Had a great experience at LHM Used Car Supermarket. I want to thank Travis for getting me started in the process and Pablo for all of his help when I arrived at the dealership from the test drive until I met with the finance department.
Cris Myers was amazing! He was not pushy and did not put pressure on me to buy. He answered every question I had. I would come to him to buy another car any day. I highly recommend him to buy a car from.
This is the best car buying experience ever. I have bought many, many cars over the years and each time, I came away feeling like I got taken advantage of. I feel that Doug Smith Auto does have the best prices around. And from experience when we have used their repair shop, they are honest.
Toney Largaespada was so great to work with he took the time to hear our needs and really work on getting those needs meant. He went above and beyond thank you for making this car buying experience so great!
Even a simple tire repair on their warranty program was worth the drive down. Our appointment time was honored, and in less than 90 minutes total, the tire was repaired, their general checkup service was completed and the truck had been washed. Some advice was given on a couple small things to take note on for the future and the work order of completion was signed. No money was asked for, and I was able to leave. I had even been offered a ride to work to my studio, but had set time aside to stay in their comfortable environment. Thank you!
What a great experience. The staff was helpful. The vehicle we were interested in was clean and marked below value. Hats off mainly to Lori who supported us with finalizing aspects of the vehicle after the sell. A great asset to your company. Thank you. Very thrilled with our purchase.
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