Had a great experience working with Gary on our purchase of a new CX-5. Not only was he extremely knowledgeable, he immediately put us at ease with his friendly demeanor and no pressure attitude. He listened to our preferences and was very patient with our many questions. He worked hard to get all the paperwork in order so the car would be ready quickly and kept us informed of his progress. I had jokingly asked for a big bow on the car, like you see in commercials, and on the day of pickup I was greeted with a big red bow on the windshield! This confirmed our opinion that Gary goes above and beyond and really cares about his customers, even after the sale is made. Before handing off the keys to us, he took the time to go over the many features of the car and never made us feel rushed. Overall this was one of the best experiences we've ever had and would highly recommend Gary and Lannan Mazda as the place to go for a car.
If you want things done right at Nissan please go to Phi Phi. He is the best. I went o Nissan on a day Phi Phi wasn???t there and what a waste of a trip. The guy did nothing for me. If Phi Phi ever left Nissan I would never come back. They need more people like him who care about the customer.
The problem was diagnosed and fairly expensive but the service representative suggested I called nissan consumer and if they couldn't help with the cost he could possibly apply coupons to help me save some money.
Kelly Nissan was unbelievable. I have leased a number of vehicles over the years, and never had such a great experience as I had at Kelly. From the sales manager Tommy, Dan my sales person, and even the finance manager Eli. There was ZERO pressure from them. They listen to what I had to say and my lease was done in under one hour. Thank You, Kelly Nissan!!!
Collian gave me exceptional costumer service and was a great help and did a fantastic job texting me back immediately she answered all my questions and she was very patient. I texted her many times and had a lot of questions
Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
Justin was very helpful when I took the car in with a problem I thought should possibly have been solved in an earlier recent visit. He was willing to work with me and remained professional, understanding of my financial situation, and understanding of the reason I was a bit upset having to bring the car back so soon. In the end, I can say I do recommend the service, because of staff like this who are accommodating to someone in a tight spot like I was.
I can???t say enough about our experience at Marlboro Nissan. We felt like family the second we walked through the door. Everyone was so welcoming. We went there with the hopes of buying a new car but never thought we???d be driving one off the lot same day. Brian Rogers is amazing at his job! He kept us entertained and made us laugh the whole time. I can honestly say we will never buy a car anywhere else ever again. Thank you Marlboro Nissan!
Had to drop in for an overdue oil change - no line no waitin
by GoingRouge from DealerRater.com
November 12, 2018
I was about 5k miles over due for an oil change and needed one deps rarely! Arrived a little after 4:30 on a Tuesday and there was no wait! In addition to a free oil change (thank God for coupons I wasn???t even aware of) they addressed a recall on my car and an hour later o was off! Thank you Justin & Lilly for letting me know the best time to head in!!!
Second visit and almost as good as the first. Very courteous staff, but I came at a busy time and had almost a two and a half hour wait. To be fair, they were up front with me about the wait and pretty accurate with the time they estimated. I received what I felt was a very sincere apology. Overall I was pleased with the service received
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