My daughter and I were fully satisfied with the entire buying process with Importacar.
From the openness, flexibility to work with our schedule changes, thinking ahead to provide answers to questions we had not yet asked.
We strongly recommend Importacar to anyone looking for quality products and services.
Went to Parks to look at three specific trucks, all Ford???s, and got there right around opening time. Richard saw me and right away checked in to see how he could help. He was courteous, knowledgeable and honestly cared about my experience. The F150 I ended up purchasing was actually not at the dealership because it was taken out to help another customer in VA. Once Richard knew I wanted it he immediately made sure that the truck didn???t have another mile added to it. I was there until 5:30 waiting on the truck and the entire time Richard and the Parks??? team made me feel right at home and comfortable. I would highly recommend Parks not only for new cars but for your used choice as well. And go see Richard! He will take care of you.
I did come in with doubts on not being able to get the car I wanted. One of the sales person Adriana Diaz really helped me out and now i???m a new owner of a 2015 Dodge Charger RT. Do recommend anyone to come and check them out.
Philip was the absolute best, would come in at whatever time to ensure your questions or concerns about a car were met and answered. I recommend this dealership to all that are out there looking for a used car. These guys will go above and beyond to satisfy the deal to ensure the customer is happy.
Mutsa was our salesperson, she was knowledgeable, kind, considerate, thoughtful and most importantly honest! She went above and beyond to make sure we were thoroughly satisfied with our purchase. Everyone in the office made us feel welcome, and worked hard to get us a great deal. If you're in the market for a car...CarLotz is the place to go.
They made the process of buying a car fun and enjoyable experience. Austin and Mutsa answered every question that I had with no problems. Their inventory was very nice and their prices are reasonable!!!!
This was an excellent car buying experience. Working with Austin was a pleasure. His assistance and patience were instrumental to this successful purchase. I definitely recommend CarLotz as a dealership of choice and Austin as a salesperson.
Repair for a KIA THEY DID not SELL Yes! Hart Motor
by Vicki Minks- Garry Rogers from ROANOKE
May 10, 2018
This is the only KIA Dealer that would FIX a KIA that they didn't even sell! Not to just trade it in and rid of the problem,they have Fixed the problem on Bank 1 and are fixing the same problem on Bank 2! All under warranty that the seller would not FIX! Salem is not the place to Purchase a KIA! Unless you never have a problem! 10 yr 10000 mile warranty means nothing to them! If its 2 good 2 be true,it always has been for me! Cheep and Good don't go together! Never Has!
All calls and emails were answered promptly and all questions answered. Great car at a great price from good, friendly, knowledgeable people. The n/a answers I gave were because I've just purchased the car and haven't had any problems with anything.
The Nelson team never disappoints. No need to drive to a bigger city. They have plenty of cars and give you the individualized service to help you get the car you need! I'll be back and sending everyone I know their way!
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
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