No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
Was looking for a used diesel truck and this place offered one at a price that was too good to be true. I did my homework and was comfortable making the purchase. My experience with the guys inside was nothing short of fantastic. They were very personable and had a few people in the lot but still made sure to come talk to us when we pulled up. They pretty much left us alone to look at the truck and take it for a test drive, which was nice, no pushy salesmen tactics. We did discover a problem with the A/C on the truck we bought and they offered to fix it but since we didn't live nearby we negotiated the price instead, which they were willing to do since they didn't know about the problem.
Expectation management, if you are looking for a show truck, look somewhere else. This place specializes in "work trucks" and that definitely shows. Even the truck I bought has some very minor cosmetic flaws, but the engine and transmission are solid and should last me a very long time. The cosmetics aren't so bad and you really have to be looking for them to notice them. If you are like me and want a good solid, reliable, workhorse and you want to pay a very fair price for it, then you are in the right place and would be hard pressed to find a better place. I would recommend this place to anyone in the work truck market.
Only had my truck less that 24 hours but I was so happy with the buying experience that warranted its own review!
I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R recently, and every time, I ask for Alex to work on my car, and Molly is always willing to put him on my car with no problems. She is always super nice and accommodating! Alex knows his stuff and always does great work. I love having a dealership that I trust. This last time, Alex actually took two separate road tests with me to make sure he understood what I was saying was wrong with my car. Alex went out of his way on more than one occasion to get to the bottom of my issues and get it resolved. There should be a mechanic like Alex at every dealership. In addition, Josh, the service manager is willing to sit down and talk to you with respect when it comes to an issue you are having. Josh treats you like he values you as a customer and I appreciate that. Thank you Josh, Alex and Molly. I am glad you are there for my wife and me when we need our VW's serviced.
First of all, as an individual who has some handicaps, I very much appreciated that their facility was more handicap friendly than any other dealership I have ever been to. Secondly, the truck that I bought for my son is awesome! He is loving his new Silverado!
The customer service with Tirk was great. I came in just to get an idea of what I wanted. He was not pushy in any way. He just answered my questions and allowed me to test the cars I was interested in. The buying process was simple and not stressful.
Had a good experience. Staff was friendly and knowledgeable. Would definitely recommend. I called to ask about more details about the truck before I drove a little over an hour to get there and was pleased to see everything was described completely accurate and not sugar coated.
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