November 5, 2018
I'm pretty transparent in my reviews. So read throughout. I worked with Tristan Bergen on the purchase of a CTS-V. I've been working on getting one for some time then I came across the one I had to have. The process was wearing, for a couple reasons. 1. We couldn't send the loan through until my refinance was complete and 2. I had unorthodox financing through Nationwide. About a week into the process, Tristan's communication with me became lagging and questions seemed to go unanswered. At one point, I had asked for a new sales rep because I was frustrated, not necessarily with him, but with the process in general.
He and I talked, and we really hashed out the miscommunication and it was clear he wasn't blowing me off, his popularity was increasing and he was inundated with clients. I completely know why after spending some time on the phone with him. He represents himself as professional as possible and is very business minded. He explained the intricacies of my transaction and what he was doing on his side to make everything work out. His responsiveness slowed down because he was increasingly getting much busier, an expectation that I wasn't planning on because he typically answered his phone EVERY TIME I CALLED. It was during this time that he explained my unorthodox financing also. I'm appreciative that he stuck it out.
In sum, my overall experience with Tristan at RAC Performance was great. They are reputable, hold truth in their work, and supply a strong product line. Give these guys a shot with your next car purchase. I'm glad I did.