Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I really enjoyed the process of purchasing my Mercedes. Jana was super easy to work with and talk to and without any pressure whatsoever. Simply a joy to work with in fact I was going to go to another dealership when I didn???t initially find what I was working for, but I decided to stay and I found something that I liked because I enjoyed working with Jana. Travis in finance was professional and friendly and knows his craft.
I absolutely love this place.. I stumbled upon this dealership from a snow bird friend of mine that bought a convertible and just raved about the car and experience.. I must say, they didn't disappoint. I came in asked to see a car, the salesman was very helpful and extremely knowledgeable with the vehicle. The entire buying process was explained up front and they stuck to what they said they were going to do. After driving the car, they showed me their service dept where I'll be taking my car in for service. Trust a true skeptical buyer... These guys are on it!!! I felt like this was a very easy car buying experience and would definitely recommend these guy because they are doing it right!!!! Thank you Andy and Mr. James for making an expensive purchase a very easy and seamless transaction, I must say this was the fastest and easiest purchase I've ever made... Kudos guys!!!!
I just bought my Mercedes CLA 250 at iAUTOHAUS and I'm loving it. Jeremy Dunaev was the representative that made this process such a pleasure. If you are looking for a great quality European vehicle this is your place. Wow the inventory is just beautiful and over the top. Jeremy I just want to thank you again for all your help. You made this process so quick and painless, you ROCK !!! thank you again. I highly recommend IAUTOHAUS to anyone, I would give them 10 stars if I could.
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
I contacted the Sales Manager Haydn Howe, inquiring about this vehicle. I live in Hawaii and was vacationing to the Chandler area. I arrived at the dealership on Tuesday morning and Haydn asked Emil Najar to show me the vehicle. Emil took me through the car and answered all of my questions. We went out on a test drive and the car performed fantastic. I was going to look at another vehicle, but I was enamored with this car. I made an offer and it was accepted. The paperwork took a little longer than normal, as I financed through USAA and the car is going to be shipped to Hawaii. I drove the car for 5 days in the Phoenix Valley and now it is back at the dealership, awaiting transportation to Hawaii.
Emir's knowledge about Porsche is amazing and he gave me great insight into this vehicle.
Lastly, I had some concerns about the IMS bearing issue and the General Manager Russell Schwartzman took the time to explain this issue and reassured me about this great car I was purchasing.
I have bought many cars and this was a straight forward transaction, no issues at all.
I was browsing through Ghibli on cars.com and saw one that I liked from Scottsdale Ferrari. Minutes after I emailed the dealership for more info, I was contacted by Demian K. I drove over there to do test drive. He guided me very well. I was buying this as trade-in, but the quote I proposed wasn't reasonable. Maybe a chance still there to negotiate but will see.
We needed to find something for my husband because he commutes a ton. Our last two vehicles were purchased at a large dealership which made us feel more like a number than a customer. A car is an investment and at 101 Auto we felt like Scott and Echo saw us as we were, a family in need of something reliable. They took time to make sure we were comfortable and we felt like they actually saw us as people. I love that they only sold vehicles that had one previous owner. They are open and honest, characteristics my husband and I hold dear. We had one little hiccup but they took care of that quickly. We wouldn't hesitate to go back there if we are ever in the market again to buy.
I am delighted with the purchase. The Sales Executives Mark Siffert & Brian Miller provided a positive and professional experience!
For me personally, the sales style was perfect, no-nonsense, to the point, and provided the information I most needed without fluff or jargon. The team followed up and made themselves available for follow up questions post-sale. I feel like I got a fair deal and made to feel good as a customer.
I have never been so pleased with a car buying experience! In and out quickly, no hassle, no pushy sales, vehicle was used but in spotless condition. Absolutely first class service all the way! Very happy with our purchase and this dealership! They will surpass your expectations!
Around two months ago, I was looking for a fully-loaded used Audi A5. I was working with a very tight budget so that I was sure not to overspend on my new daily driver.
The guys at Porsche North Scottsdale had just what I was looking for - a clean example that came with the user manual and both keys. More importantly, their pricing on the vehicle was absolutely astonishing. The same day I saw this particular A5 was the same day I walked out with a new (to me) car. I did request something in terms of payment in which they didn't approve of initially, but they were able to go above and beyond to accommodate my needs. Each and every one of the staff members was friendly, thus making the experience ever-so memorable.
More importantly, I would like to extend my gratitude to Brad Levine for hooking me up with arguably the best "bang for the buck" deal in the Valley and Singh Virk for helping me find what I was looking for. I will be conducting business with this location in the future when it comes time to upgrade my vehicle.
My wife and I hadn't purchased a vehicle in 20 years, we were due for an upgrade from our 97 4Runner. After extensive research, we decided on a Macan S. We reached out to multiple dealerships via email, Adam from Porsche of Chandler was the first to reply and the most helpful. Subsequently he was always prompt and informative in communicating. Our initial plan of building out a new Macan S didn't work since 2019s weren't yet available and the 2018 run was done. We then changed gears and test drove a used, CPO 2018 GTS in the sapphire blue we were interested in. We fell in love and Adam made the buying experience as minimally painful as possible. Adam was professional, knowledgeable and non-pressured. Helps when what you're selling is such a high quality product. We appreciated Adam and Ginger staying late on Friday night to help finalize the purchase (with no pushy upselling). When the car was ready (after window tinting and detailing), Adam delivered it to our house in North Scottsdale (40 minutes away), in time for us to take it up to Sedona for Thanksgiving. That confirmed their commitment to high end customer service. And our new blue stallion is fantastic! Few things in life live up to the expectations, our Macan GTS exceeded them.
I contacted the Sales Manager Haydn Howe, inquiring about this vehicle. I live in Hawaii and was vacationing to the Chandler area. I arrived at the dealership on Tuesday morning and Haydn asked Emil Najar to show me the vehicle. Emil took me through the car and answered all of my questions. We went out on a test drive and the car performed fantastic. I was going to look at another vehicle, but I was enamored with this car. I made an offer and it was accepted. The paperwork took a little longer than normal, as I financed through USAA and the car is going to be shipped to Hawaii. I drove the car for 5 days in the Phoenix Valley and now it is back at the dealership, awaiting transportation to Hawaii. Emir's knowledge about Porsche is amazing and he gave me great insight into this vehicle. Lastly, I had some concerns about the IMS bearing issue and the General Manager Russell Schwartzman took the time to explain this issue and reassured me about this great car I was purchasing. I have bought many cars and this was a straight forward transaction, no issues at all.
I came from Sacramento to pick up my vehicle purchased over the phone from Adam and I was in and out in 3 minutes. Everything was ready for me and exactly as it was described. My vehicle was clean, filled up with gas and ready to go. From the beginning the process was very easy, smooth and pleasant. Everything was described right away and I received updates every step of the way. I highly recommend Adam and the team at Porsche of Chandler!!!! I am sure that I???ll purchase from them again in the future!!!! Thank you again for everything!!!
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