Wow! I have and will recommend this place to everyone I can. This was the best experience I have ever had in a car dealership. Everyone was accommodating and friendly. Fast process with our 2 kids was a huge plus for us. Had a play room available car was already up front for a test drive and every single employee met us at the door to introduce themselves. All I can say is WOW!
We were recommend Byers by a teller at our credit agency after having an annoying experience at another dealership. We went in and worked with Tony who took great care of us. They pulled a car for us from another lot in their network since they didn't have what we were looking for in stock and answered all of our questions throughout the process.
It was a far better experience than heading to the other dealerships who tried to cajole us into using their credit options rather than going with the ones we had already set up. We didn't feel pressured here and had a very good experience.
Recently bought a used car and it surprisingly was a great experience. The salesperson was friendly and honest. However, my car did not have a place for my front license plate. The service department did an excellent job. It was a quick and easy fix. Would definitely buy another vehicle from this dealership.
I have a mild review here. I don’t know which way to go with it. Me and my wife have purchased 3 cars from this place and didn’t really have any major issues with the previous purchases except for the back ordered parts that were needed for my TRUCK. Coming in for our fourth purchase in 2 years we were trading in the Malibu we purchased about 15 months prior.. we landed on a Durango GT and loved it.. but during the apprisal of our trade in they knocked us for pre-existing conditions (things that we never fixed when we bought the car from them the year prior. We bought the car for a little over $7,000 and when we got our appraisal figures back I was extremely insulted with a $1,000 offer... NADA rough trade on her 2012 MALIBU LTZ with 130k miles was around 3600$. We owed about $5500 on it. We were willing to take a loss but I was appalled considering we bought 3 times prior! Is that the way you treat previous loyal customers? Offer $1.000 for a vehicle you sold us the year prior for over $7000?? the vehicle was literally in the same shape with an additional 20,000 miles... will I shop there again? Maybe? Will I recommend friends? Probably not. BY THE WAY JUDY LAFFERTY WAS GREAT!! She does her job well. Whoever controls the figures on trade ins can kiss my @** !!! Haha
Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
We took ad with us. They honored it and did not pressure us to buy other services - just explained the other services to us. In and out in less than 2 hours. They also gave us a great rate for 60 months. We would recommend.
The person I talked to was very interested in helping me get a vehicle but understood when I said that their location was inconvenient. He even offered to transfer a vehicle to my home to try it out. Very nice person. I refused at the time of my conversation because I had an appointment to discuss another vehicle in my area. I will consider this dealership in the future and will make arrangements to travel to their dealership some day. Lee
Christine, Was just wonderful with assisting our purchase. I would recommend to anyone to deal with her at Performance. Read the other reviews below mine, such as these:
"Christine is Awesome"
And, others mentioning her
That is all you need to know...
Christine at Performance Chrysler Dodge Jeep & RAM
by Tori Phillips from Mt Gilead Oh
November 21, 2018
Christine was PHENOMENAL! From start to finish, she walked us through everything. We called her after business hours and she was happy to help us with the questions we had. This women worked her butt off to get us exactly what we wanted and made it happen in just a few days! We will never use another dealer!
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