Met by a friendly and knowledgeable customer service representative. They completed the work in less time than quoted. Highly recommended service department! Extremely happy with this dealership.⭐️ ⭐️⭐️⭐️⭐️
Service department was excellent and found the staff to be excellent. Service staff recommended needed repairs and did not force me or sell me. I took their advice and made another appointment for later work.
Top notch experience buying/leasing Jeep from Frank Sorrento @ Grava. I've been buying from Frank for the last dozen years and its always easy and efficient experience start to finish. Its also backed up with Joe D in the Service Dept and James Murdock in the Body Shop Dept. Dependable support makes purchase decision easy.
While living in Boston, I visited Grava Chrysler and the entire team was extremely helpful when it came to making sure my vehicle was serviced properly. I called to book an appointment and their service team worked efficiently to find a time that worked best for me since I was a student with a busy class schedule. Upon arriving, I received a friendly greeting and was offered coffee while I waited for my vehicle to be serviced. Everything went smoothly! I had a great experience and would certainly come back to Grava!
Bought my Chrysler 300S a year ago and could not be happier with any part of my experience. I went in for an oil change and service this week and was reminded of the outstanding support from Service and Parts Dept! My unscheduled Saturday drop reminded me why I am long-term customer based on the assistance of the Grava brothers. Whenever I mention the Grava name all I heard is how they roll out the red carpet for anyone who walks in their door. I can't wait until my lease is up so I can trade in for a Grava Jeep! Keep up the great work for each and every customer!!!
I have been buying cars from Grava for over 20 years. Frank runs a great department and always gives me the best deal possible. Shop around and you will see that they give you no hassles and a great price. My new jeep compass is awesome and Mike L. met all my needs, especially financially.
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Jenn was EXTREMELY helpful, knowledgeable and patient. I had a lot of questions, and she answered all quickly and efficiently. I had a complex situation with negative equity and she didn???t sell me something I couldn???t afford or qualify for. Upfront and honesty is so important in such a big purchase. I would highly recommend working with Jenn to anyone!
This is my 10th Vehicle from CJD 24. From the 1st vehicle 7 or 8 years ago when they only had 1 location they treated me like I was one of the family and not just a number. As they grew I would of thought that would of changed not so much it even got better. I special ordered this 2019 Ram about 2 months ago they followed thru with me every step of the way, always keeping me updated. I felt like I was there only customer. Chris Diaz The GM is doing an amazing job running operations there. And as soon as the vehicle arrived like all my other vehicles in the past, Sales Rep Sebastian walked me thru the final steps to make me the happiest guy in the world. If you haven't driven the new 2019 Ram 1500 you need to. And with there new automated system the closing was smooth. The other reason this is the only auto group I would buy a car from is after the sale my experience with the service dept. was also A++. I will never by another car anywhere else So if you ever want a Chrysler, Jeep, Nissan or now apparently Subaru this is your place.
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
Kelly Jeep in Methuen has that largest inventory in the area & the purchasing process could have been easier or smoother. We were treated fairly & without any pressure to buy. Our Sales rep, Phil Prieur was extremely knowledgable & able to patiently walk us through the various Jeep models & options, making our ability to make an informed choice very easy. I would highly recommend working with Kelly Jeep in Methuen & especially with Phil Prieur.
Phil has a great wealth of knowledge of Jeeps and was a big help to me in understanding all the different models and options. He was always professional and courteous throughout the process. I needed some time to learn about all the the Jeep options and Phil was patient and gave me the time I needed. You earned the title of ???Your Family Car Salesman???. Thank you Phil!
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