From the time we walked through the door until the time we left, our experience with Trevor was awesome! He had wonderful customer service and made sure we were happy every step of the way. All the staff was very friendly and helpful. Definitely worth the drive to buy a great car from great people.
Great customer service. They provide drinks and snacks, tvs, free wifi, and a comfortable seating area. I was in and out within a hour. They not only changed my oil but they also washed my car AND rotated my tires for a very reasonable price! I will continue taking my Kia here for service!
From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
This dealership is serious about getting customers in a new car that meets the customers' expectations at a reasonable price. The entire process from pricing to purchasing to delivery was efficient and the personnel at Hudiburg Subaru didn't keep us waiting needlessly. The sales representative was great and very knowledgeable about the different Subaru models. He was able to easily answer our questions about the car we purchased and took the time necessary to train us in the use of the electronics in our car. The sales manager was equally impressive in facilitating the sale of the vehicle we purchased. Both of these gentlemen represented Hudiburg Subaru impressively and were competent, friendly, and helpful. The lady assisting us with the paperwork clearly explained what we were signing, gave us good advice on an extended warranty (which was reasonably priced) and got us out the door quickly. I have purchased several cars and trucks over my lifetime and this was one of the best experiences that I have had. Bottom line: if you are looking for a Subaru, talk to the people at Hudiburg Subaru. You won't regret it.
very painless to buy a new car. second car we have bought from them. Skyler was and the ret of the staff were all very friendly and helpful. also we know from past experience we like your service dept.
Good service from the Salesman. However, the overall purchase time was Way TOOOOO LONG! Roughly 6 hours to complete all of the purchasing process. Darrin was Great but didn't care for his sales manager.
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