Used RAM 1500 for Sale in Midlothian, VA

Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn???t listen/understand a thing from email/conversation; such as that I do not have my cell phone during the day and then getting daily text messages about giving her a call right back and / or coming by the dealership for appointment (in very first email explained I lived 140 miles away. I was disappointed that the day I scheduled appointment the vehicle was still on lift and keys not immediately available for test drive as I was told all would be...since I called around 10 am, scheduled for 445pm and they knew drive was at least 2 1/2 hrs. Sales manager rude and arrogant throughout process, initially when Josh explained situation his excuse for not pulling keys was I???ve been too busy; then, at close of deal he obviously knew I???ve driven a long way so just quickly and condescendingly shot down any discussion of negotiations. I understand you???re policies but if you advertise guaranteed price match and then when I mentioned Lustine Jeep he just undermined their practices and mentioned a lot of fine print with their offers. I assure you if I had dealt with him any time earlier in the process I would have shopped somewhere else. In this case the only other dealer with a manual Rubicon Recon in the SE was Lustine and he knew it was late on Saturday (never would have made it before close) and I wanted to get back home. Honestly I???m typically great with names but wanted to forget his as soon as I learned it. All my years of supervisory roles and management assure me this man is quick to assume credit for other???s hard work and throw others under the bus to steer attention away from himself. Josh on the other hand is truly one of a kind. He treated myself, and a family friend both professionally and courteously. He was willing to do whatever was necessary to make us go away with a mostly positive experience. I truly appreciate his knowledge and expertise with the vehicle and his dedication and patience. Even though it was 8 pm by the time we finished with paperwork, he made us feel like there was no one he would rather be with (except maybe his daughter...but that???s admirable) and acted like there was no other place he would rather be. Good luck to him, expect he will keep customers coming back to you.

This truck is the nicest vehicle I have ever driven. It’s beautiful to look at from the outside in. It’s extremely comfortable to drive, but also feels like a truck.

My fiancé and I now own our own business where we needed a crossover vehicle to work with our beloved senior population. After looking at several dealerships, Audi, Toyota, and many others, we found Pearson Infiniti of Midlothian. We had the opportunity to work with the many salespeople there and always struggle to make the right decisions and find the financial affordability within our control. At Pearson, we felt that we were treated with extreme respect and personability from all whom served us. They are kind, classy and the "real deal" when it comes to buying a car. Never did I imagine in a million years that I would end up in the car of our dreams... but they made it happen. Thank you to Rusty, Bill and the GM, Joe Chapman who made our experience so remarkable. I would never go anywhere else to buy a pre-owned certified vehicle. They turned hopes into dreams for us. We are forever grateful! Michael and Courtney

The all new 2019 Ram 1500 is beautifully designed and engineered as long as you are wanting to spend $58,000 on a piece of yard art. I hope that you enjoy spend a lot of time at your local dealership where you purchased it because it will either be sitting in your yard or at the dealership. I purchased mine on 1/18/19 which was the day the problems began. I noticed a damaged trim piece and I called it to the salespersons attention who in turn got the body shop manager involved. They said they would take care of the issue. When we went to sign the papers no we owe for the trim piece. Oh yeah, I forgot about that, after reminding them the paperwork was filled out. Well, it only took 3 times of ordering the part and trips to the dealer to get the proper piece put on. No big deal, its installed. The real problems started six days after I purchased the truck. Here comes the first recall in the mail. This one has to do with an intermittent steering failure due to a faulty ground connection. No parts in stock. Have to order it. Parts comes in, I have to take it back to have the work performed. Then almost 30 days later here comes the second recall notice in the mail. This one was for the brake pedal that could possibly fall off if you use the adjustable pedals. Again, no parts in stock. Have to order and be put on a waiting list. After several calls to FCA, and being hung up on one of those times, I was told that the repair parts were being issued to dealers in limited quantities. Can’t slow down production to take care of current customer issues, now can we? FCA advised me in the meantime, just don’t use the adjustable pedals. Of course, I already had, and the vehicle will be safe to drive. I don’t know about you but I’m not willing to risk driving a vehicle that the brake pedal could possibly fall off of because a customer service rep from FCA tells me it’s safe. I still haven’t been able to figure out how intermittent steering loss and the possibly of your brake pedal falling off is safe but I digress. FCA did give me four free oil changes for my trouble. SCORE!!! Then the front brakes would squeal terribly during stopping. Apparently, this is a known issue as there is a service bulletin on the condition. The solution, replace both front brake calipers and pads. That’s right, all new front brakes. Mind you there are only 2300 miles on the truck. Most of which was going to and from the dealer. The other issue is the speed adjustable volume can barely be heard at all. Why is the volume adjustment inadequate you ask? The reason the service advisor gave me was because the active noise control module is interfering with the speed adjustable volume. FCA has designed two systems that interfere with each other and installed them on a vehicle. The current solution to this? Use the steering wheel controls to adjust the volume. Service said they tested other 2019 Ram’s on the lot and they all display the same condition so it’s not really a problem. By that logic if every engine explodes at 5000 miles then it’s not really a problem because hey, they all do it. I spent an extra $4,595.00 for the level 2 equipment group and another $1,095.00 for the 12-inch display and this is the answer I get. Completely unacceptable. I have been buying Dodge Ram’s since 2001, which is still on the road, and this by far is the worst Ram I have ever purchased. Three months in with these many issues I don’t want to think of what is next. If you are in need of a new truck now, stay as far away from the Ram as possible. I should have gone with my gut feeling and spent the extra money and bought the Ford. Save yourself a lot of time and trouble and buy something else. Time to see if I can get FCA to hang up on me again.

Family owned, terrific staff. All around great buying process. Shout out to our salesman Ricardo who truly enhanced our experience - extremely knowledgeable, patient, and genuine. Whole team - Ricardo G. (cardog), Sheri, and [Big] Mike worked well past closing to help fit our family's schedule. We love our new Jeep! Highly recommended to anyone in the market.

The new Hemi 5.7 L vat engine is a work of art. Power performance and oh so quiet. The air suspension gives it the smoothest of rides.

The truck has better acceleration than I was expecting. Great fuel mileage, will be testing out the towing soon. Very comfortable and roomy interior design

Trevon Gerideau is hands down is he most insiteful salesman at the Whitten Brothers location on Midlothian..... We originally were looking into the 2018 Jeep Wanger Alittude.... An being a expert in Jeeps 🙂 Trevon put the 2018 Jeep Wangler Alittude and The 2018 Jeep Wanlger Unlimited Sport side by side to show us the differences between the two 2018 models... 3 hours later..... We drove off the lot with the 2018 Jeep Wanlger Unlimited Sport... Due to Trevons expertise an knowledge for the Jeeps on the lot we full like we made a smart buy, was never pressured an are 100% satisfied with our NEW jeep...

Absolutely splendid truck. I love it. Ram really hit the mark with the 2019 rebel. My wife is actually wanting one now. Although in another color.

I stopped by Peasons Honda to take a look at the new Civic Hatchback. Several staff took the time to check on me and offer their help. However, one of the Salesman, I believe his name was Ajani, went above and beyond to explain the new Honda Civic, its uniqueness, space, quality, fuel efficiency and potential resale value. He answered all my questions. I was just browsing for fuel efficient options, but, Mr. Kingslow was so supportive and professional, I almost bought a new civic. In other words, I was very impressed. As a result, I will tell all my friends and government colleagues to go see Ajani Kingslow, as he knows the cars well and can work with them to get the best deal on a Honda product.

4WD Hemi 1500. Just returned from trip from north Ala to Lancaster, PA and back. Interstate, highway and local sightseeing. I average 22.4 miles per gallon. I routinely average between 20 and 21 mpg. Truck has a 3.23 rear axle. Performance/ nimbleness is outstanding. Love this truck. Bought last August.

The 2019 Ram 1500 crew cab Rebel with air suspension, 12" nav display, and the 5.7 Hemi is pretty nice. Pros: comfort, usb-c that quick charges front and back, easy to use nav system, comfortable ride (with caveats), nice convenience features like rain sensing wipers, etc. Awesome sunroof, great styling inside and out. Oh yeah, easy tailgate. Soft down and easy up. Electronic latch. I know that's low on the list but I sure is nice. Cons: ride is not good in aero suspension setting. Have to turn off that feature. Fuel economy is terrible. Typical 11-13 mpg. If someone says it is higher they are either not using it in traffic or they are lying. The back up emergency braking is jarring and over sensitive to the point of being terrible and unusable. I think the rebel is awesome, and the air suspension is a must. But get nerf bars because waiting for it to raise and lower every time you get out or in is not reasonable. It's not so much a con, but bears mentioning. Reliability is anyone's guess, obviously. It is a strong truck. Transmission shifts very smoothly. In the rebel you lose the 4-wheel auto setting, which is a really nice thing to have. My old ram had it and I got into the habit of using it in the rain when I wasn't hauling anything. I do not like the super luxury trucks typically, but the Rebel trim is a great compromise. You get the rubber floor mats standard, reasonable off road capability (face it that's needed even if you don't go mudding), and while it is indeed a"pretty" truck, it can get down to business without you worrying you are going to scratch your Sunday go to meetin' vehicle. I opted for a drop in bedliner which I personally feel does a better job of protecting against dents. In the end, you don't need my or anyone else's review to decide on a new ram. They are excellent vehicles. Far better fit and finish than any Ford, far better materials and comfort than any Chevy. Not that I'm a religious purist about it, but then again, I bought mine because my last truck was a ram. My next one might or might not be. For now, they are a clear winner.

Smooth, good looking, Hemi strong RAM that made you feel like you owned the roads. Could not have asked for more out of a Truck, and I have owned many.

This is my first truck. I traded in my 5 Series BMW for something more practical. Enjoying the power, style and the iconnect system is so well designed and very intuitive. I hope my joy for the truck continues for many years.

I haven’t made a purchase yet, but will be shortly hopefully. But when i went by to see the car the customer service was great.

This truck runs great and is comfortable for road trips. Plenty of leg room with coolers under the rear floor mats. 4 wheel drive is great when you need it

Ray did such a good job. He found exactly what I was looking for and made it into my price range. I was in and out of the dealership within an hour. The Jeep I purchased was flawless, cleaned to perfection, new inspection sticker for 8/19 ( before I purchased it, it had a 7/2019 sticker), got the oil changed, and he gave me a full tank of gas. Ray really went above and beyond for me. He has such a relaxed demeanor and he???s so genuine. Definitely my go to guy for a good Jeep deal. Whitten brothers has made my first car purchase a breeze and I???m so lucky I had Ray! I have a beautiful 2013 grand Cherokee overland and I???m thrilled! Definitely see Ray at Whitten Brothers in Ashland!

I have owned 5 GMC Sierra Denali's and really loved those trucks but the 2019 Ram Limited is on a whole other level. The 5.7 is slightly slower than the 6.2 but in every other category the Ram is superior. I am very pleased with this truck.

I HATE dealerships ... but this was a relaxing and no pressure experience ... they really worked with me and listened ... not only listened - but heard me !! At no point did I feel like I was a bother or being picky (which is often the case). They even had Labor Day cookout food 😂😂 Great Experience - Great Prices - Awesome Warranty!!

The Ram Bighorn is a very nice looking vehicle, with the performance require. The interior is comfortable and all euipment easy to use. Thr Ram has the ride of a Cadilac.

A huge "shout-out" to our Man...Jason Grady! He has sold us our 2nd Brand New Dodge Ram 3500 within the last 12 months! If anyone is looking for a new or used vehicle, I would suggest you speaking with Jason Grady first. He is extremely helpful, informative and offers great customer service. He does all of this, without being "salesy" or "pushy". Between Jason's efforts and the professional and compromising abilities of his Sales Manager: Bobby Choi, we were able to secure this 2nd big purchase in a rather short period of time (less than 12 mos. apart). And then, with the professional assistance & streamlined process of the Finance Manager: Charlie Browne, our paperwork was explained and completed in a very timely manner and we were out the door, very happy and satisfied, repeat-customers. We have since, returned to get a few "service-matters" completed, and were greated and taken very good care of by the Whitten Brothers Of Ashland efficient Service Dept. Once again, we can't say enough about this Dealership & the exceptional treatment that we have received. We will continue to come back to do business with them and we will continue to seek out our wonderful sales representative: Jason Grady! Thank you all! Billye & Rick Atkins Stafford VA

I have been driving Ford F150 Pick ups for the past 12 years, and this 2019 Ram 1500 Laramie, blows them all away, when looking at new pick ups the Ford has not changed, except to get worse, the interior is now very plasticity and the truck seems old and antiquated. The Ram is all new, rides so much better, looks better, my V-8 has more power than my old Fords turbo V-6 and I am getting 22 mpg, the options are unbelievable with a reclining rear seat and a huge 12" touchscreen that operates everything. The Ram has the Ford beat on payment in a big way, I Saved $40 a month for all New compared to Old and outdated

My last car buying experience was very pressure filled with long stretches of time between answers to my questions (Thanks Brown's). That was not the case at Whitten Brothers with Cathy as my sales representative. She listed to what I was looking for, and presented actual solutions. She didn't up sell me, she taught me about what I was looking at. Her demeanor was light, humorous, friendly and at no point pressure oriented. Ray, the finance manager provided me with several options and ultimately got my interest rate and term where it needed to be. Zack and his staff certainly exceeded my expectations and put me in a beautiful Chevy Silverado 1500 Z71. Thanks again to All involved.

This car has everything that I and my family need. Comfort, security, a beautiful exterior, and interior design. That truck is a bull. My boys love it.

At least for my wife and I, car buying or even just shopping and looking has always felt worst than a trip to the dentist. I did a lot of research on not only the Whitten of Ashland dealership but of a salesman named Riley McCullen. All the reviews I saw had given him a five star rating...... Well, they ain't lying. This young man knows how to treat customers. He's not a car salesman he's a customer care specialist. Yep, he will sell you a car or truck without and any pressure if you want one, but the big thing is he takes care of you as his customer and goes out of his way to make the car buying experience pleasant. Give Riley and Whitten of Ashland a chance, cause nobody likes a trip to the dentist😁

Absolutely love my new truck. A head turner every time I drive it. It’s pure luxury and power with the amazing Hemi. Tap the gas and you’re gone!!

I was very pleased with my recent purchase. I have been in sales a good portion of my life and Riley is top shelf. His product knowledge and customer service is excellent . I was particularly in awe of his attention to detail. He didn't miss a trick. Kudos to the management team for hiring him, but you better hang on to him as his potential is unlimited. I've already starting to hand out his business cards to trusting friends. Thank again, Ed Gilmurray 804-878-5254 Ps... Paige was also amazing. I know her smile and professionalism will be sorely missed.

Coming from a 2017 GMC Sierra this truck is hands down a better ride and more powerful. The crew cab is huge compared to others. It rides and performs better then my previous truck and rode better then other new ones I test drove.

I wanted to send a short note saying thank you for the positive experience my son and I had buying the 2017 Dodge Ram from Whitten Bros. Cathy was professional and kept the process moving along. James in service was very helpful in answering some technical questions about long term care and history of the truck. All together much better than dealing with some of the nationwide chain dealerships.