I am writing this letter to applaud for Damion Reed at service department. I am working for Ohio State, and I took our research truck to Bob Caldwell this morning. During the service, Damion showed his professionalism and friendly hospitality. More importantly, he initiated to fix the recall issues to remove safety concerns. I see integrity, honesty and honor from this man, and he will be an great asset to establish Bob Caldwell's reputation.
NICK DOLDER (Body Shop Manager) is God sent!!
I recently was in a car accident. The other driver was at fault. I dropped my vehicle off at the dealership, Nick ensured the rental vehicle would be at the shop to complete all the paperwork on site so I wouldn't have to make another trip.
For 3 weeks, the insurance company gave us the run-around, trying to NOT approve all damages. Nick went to bat, and I did not have to get involved. He reached out to the insurance company MULTIPLE times weekly, and kept me updated on every step. I never once had to get involved because he did everything. After the THIRD WEEK, when the insurance company finally approved the claim, he contacted me and informed me when the work on my vehicle would be completed. The whole time my vehicle was being worked on, he constantly kept me updated. I can not sing Nick's praises enough. HOPEFULLY I will never have to go thru this process again, but should I have to, there's no question..............I will be going back to see Nick!!
I would recommend this body shop over any other body shop in Columbus.
Thanks again Nick!!!
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