Employees are always helpful and have excellent customer service skills. The service center always delivers great customer service. Almost always have loaner car available so that I don't have to miss work to wait for my vehicle.
Brandon was patient, thorough, informative, personable, and not pushy at all throughout my entire buying process. Not for one minute did I feel pressured into upgrading this or that until I had made my decision on an item. He brought joy and personality to the information he presented me with so that I was able to make the most informed and knowledgeable decision in a vehicle that I could have possibly made. All the staff were genuinely excited for my purchase and what it meant for me and reinforced that if I had any issues, questions, or concerns that I could contact them at any time.
Loved the new building and service was exceptional as usual.
by RKLUKES from DealerRater.com
December 3, 2018
We love Tom Nelson. He always is honest and doesn???t try to make us spend money for repairs when they aren???t needed. In our situation, we read on the internet on a Mazda forum that some Mazda service dept???s we???re recommending new transmissions for people that had similar issues as us. Tom recommended a software update and it took care of the problem for us. Highly recommend this Mazda service dept.
Very friendly, helpful, professional and polite. A+
by DAVIDK from DealerRater.com
December 3, 2018
The Walser sales team was top-notch. I am very pleased with my purchase and the friendliness, helpfulness and professionalism of the team! It was a great experience. And best of all, it was fast with very little waiting.
I brought my CX-5 to the new Walser Polar Mazda service center for a routine 15,000 mile check. The check-in process was fast. There was a loaner car available. Service was completed in a couple of hours. The car was washed and sparkling on the outside when I picked it up. Check out was fast. The staff are a pleasure to work with!
I was helped by sales rep Jared Perillo; he made the paper work process very fast, efficient and easy. Any questions i had about the car anywhere from it's features, to leasing and vehicle maintenance were answered with detail making me feel very confident with my purchase. The overall presentation, knowledge, and organization of the employee made me feel very comfortable in choosing Kline Volvo for my new car.
I had inquired online about a specific vehicle for sale, John Rogers in sales replied to me promptly about my inquiry. He wasn’t pushy at all about selling a vehicle and said stop by anytime to look at the car closer and take it for a test drive. Upon arriving I was greated as I entered inside, making me feel welcomed and comfortable. Everyone was so nice, John was was very knowledgeable in all aspects. Even though I didn’t make a purchase from Kline I feel I would go back again in the future!
Kline did the 10,000 mi service and the appointment went very well. Easy to schedule, when I arrived the vehicle was inspected and checked in, and work was started right away. They advised when it would be finished and while I was waiting, I was told it would be done before that time. It was returned to me with a fresh wash, and vacuum, and clean windows. I appreciate their being on time but they have an excellent customer waiting area that is very comfortable and quiet.
The process involved a high level of attention and the salesman John Rogers showed us a number of vehicles and products we had not considered. I feel we found a great value. We were very happy with the experience.
This is the way the car buying experience should be. Lukas Johnson walked us through the process without the typical "buy now" pressure, arranged financing, and personally handled the delivery of our perfectly detailed new car. If you're looking for a knowledgeable, friendly, professional and enthusiastic Porsche ambassador, Lukas is your man.
Just took delivery of a 2019 Cayenne, the process and support from the Porsche of St Paul and my SA Dave Wilson as excellent. I am a long time customer and they continue to exceed my expectations
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