Used Subaru Ascent for Sale in Hatfield, PA

Dear Mr. Glanzmann, We, Alex and Marina Vishnevsky, would like to share with you our great experience with Glanzmann Subaru in Jenkintown. We live almost across the street from the dealership. In 1998 we decided to lease our first Subaru and, of course, we visited your dealership first. However, it was not a very pleasant experience because people there were not friendly to us, and we had to find another dealership. When our lease had expired, we came again to your dealership. Unfortunately, after 3 years, the story repeated again. Since we are fans of Subaru, we have a new lease every 3 years. Before 2014, we got three Foresters and one Outback. In 2014, we had to lease a new car and we decided to try your dealership one more time. We were really surprised! The entire atmosphere there was completely different: sales consultants were friendly and knowledgeable. We remember that in the middle of our conversation with a consultant, Robe Shintaku (sales manager) came to us. He asked a few questions about the options we would like to have in our new lease, and then he went to check out our car. In 15-20 minutes, he came back with an excellent offer. We could not believe this is the same place: this team completely changed the business for better. We remember final part of our business ??? it was a very pleasant meeting with Gary Segal. Three years passed quickly. Several weeks ago, without any scheduled appointment, we came to Glanzmann Subaru again to get our Subaru #6! Our sales consultant was a very nice young man Scott Fields. We began our conversation and suddenly we saw Rob Shintaku. He came to us and after a short pause, he said, ???Are you Vishnevsky? Sorry, I don???t remember your first names???. We were completely shocked ??? after three years, he remembered our last name. It is impossible, especially with the last name like ???Vishnevsky???. All procedure took no more than 20 minutes: we got an excellent deal; by our request, Rob promised to add several features to our new Outback. In a week we got a beautiful Subaru #6! Dear Mr. Glanzmann, we would like to thank you and your fantastic team for an excellent service and understanding of client???s needs, being professional and courteous and willing to satisfy a client. Our special thanks to Rob Shintaku, Scott Fields, and George Sheffer. We hope to meet these people in 3 years in Glanzmann Subaru dealership in Jenkintown. Sincerely yours neighbors

My Forester would not start on Friday night , 9-21-18. I was 25 miles from home and I called the Subaru Roadside Assistance. The Operator was wonderful and we made arrangements to have my car towed Saturday at 8:30 am, when the Glanzmann Service Department would be open. Eric Wilson meet the tow truck driver at the dealership and called me to reassure me that my car had arrived and that the technicians would evaluate the problem. I received a call on Monday at 8:30 am from Eric who informed me that the problem was the alternator. My car was repaired and ready to go be 10:30 am on Monday. How fabulous is that turnaround time? Thank you Eric and Stephanie for the EXCELLENT service and keeping me informed. Also, kudos to Nick in Service who also helps me with the phone system in my Crosstrek, since I am a major technophobe!

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

I was greeted in turn ( let's just say that the place was busy), given a reasonable time frame, and it was met. Your representative explained what the technicians did and answered my questions. I have to say that our experience with Faulkner has been the best - purchasing and now service. Thanks!

I have had nothing but the best service experiences which I always book with Anthony Cruz. This time was no exception. We dropped off the night before and I received a call at 7:45 AM that my car was ready. Since Anthony wasn't the person who made the call I thought it was a mistake but he called and confirmed that it truly was completed.

He is the best and nicest guy for any of your car needs. He takes the time to answer even the dumbest questions - and believe me ......I've had lots !! I would recommend anybody to him in the future, and will keep doing business with him as long as he will have me do so. 👍👍

Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive

So I was in immediate need of a car after my old but beloved car broke down, needing a plethora of repairs, and was browsing different sites for months. When I sent my request for information about my new Vibe via the website, Jim got back to me in literally less than 5 minutes! I was totally blown away!! Really the quick response is why I bought my car here vs another dealership that took ages to return my call...and it ended up being after I bought my new Vibe at Fred Beans. All were great and friendly at the dealership, and they worked to ensure I was financed and ready to take the car home, even though I didn't make it up there until the evening. Jim was nice enough to stay late to make sure everything was swell and to my satisfaction. When I missed my bus home just after filling out my paperwork (to give time for a good detail before I took my new Vibe home), Jim was also kind enough to take me to the transportation center so I didn't have to wait a long time in the rain and the dark for the next one. There was no pressure, including to take the upgrades, but everything was explained to me clearly. All my questions and concerns were answered in a friendly manner too. I'm thrilled with the rewards program too. All in all, I'm pleased with the experience and purchase of my 2nd car (my second Vibe), and Fred Beans will definitely be on my list of dealers to check out when it's time for car number 3, whenever that may be!

My husband and I were looking to upgrade from our 12 year old 2 door car to a newer, more reliable, and larger 4 door. Keith helped convince us that an SUV was the way to go. We test drove a 2014 Forester and loved it! He was very helpful and answered all of our questions. After we went and test drove a few other SUV's, we came back to purchase the 2014 Forester. We had zero problems, got a great deal, and love our new car. Getting all of the paperwork signed with Anthony was super fast (I think we had everything done in about an hour!). He explained all of the options very well. Overall, our experience was very pleasant and I'd definitely recommend Fred Beans. Thank you!

The Ascent is a size upgrade in Subaru's offering that we have been waiting for. There isn't a thing I don't like about it. Love it!

I took a flight to buy a vehicle. Zaahid on his day off, picked me up at the Newark Liberty airport and took me to the dealership, Fred Beans, at least 1 1/2 hours away. My fear was that something would come up and interfere with the sale requiring me to catch a ride back to the airport and needing to purchase another flight back. The Information Zaahid provided was honest with no surprises. Best experience had at a dealership. The vehicle was detailed, the gas tank was full, and the drive home was without incident.

It was time for something bigger than my Tacoma, which I LOVED. A friend of mine had just bought her new Ascent so I was intrigued. She has a family like mine and loves her Ascent, it is easy to see why after owning mine for the last month. I couldn't be happier, great car! Highly recommend!

My experience purchasing a vehicle at Fred Beans Subaru was excellent! My vehicle search began on-line to identify a vehicle that met my needs and that was a Subaru Outback with ???Eye-Sight???. After visiting several dealers, I was most impressed with this dealership and our sales representative (Randy). One of the things that impressed me the most was the kind and friendly sales, without the pressured sales tactics you typically get at most car dealerships. Randy was knowledgeable and helped me with all of my questions. The price that I paid for my vehicle was also excellent. I did price comparison shopping on-line through ???True Car???, ???Edmund's??? and ???Consumer Reports???. Although Fred Beans did not have the absolute lowest price, they were able to match all of the on-line quotes provided to me. The friendly atmosphere convinced me to go with Fred Beans. Lastly, the technical support is outstanding. As you may be aware, the Subaru Outback is loaded with very advanced safety features that include the ???Eye-Sight Driver Assist Technology???. One would think that all of the advanced technology in the car might be difficult to understand; However, the delivery coordinator (Seth, AKA: Professor Seth) was great at explaining the entire vehicle. He has also invited me back to go over any additional questions. To sum up, my experience at Fred Beans Subaru was great and I would highly recommend this dealership, the sales personnel and the technical support staff to anyone in the market for a new car. Frank

I drove home and it was amazing. The vehicle rode so smooth and it was a nice ride back home. I am so glad that I went to speak with Pamela, she helped me so much. She was patient and very nice to us.

Even after moving to Vermont in June of 2016, when I decided to trade in my 2010 Outback (purchased from Fred Beans in 2013), I returned. I had been looking for a couple of months for the right vehicle in both VT and PA, and was once again impressed with the customer service at Fred Beans. Steve and Gabrielle both responded quickly to my inquiries and were easy to work with....I highly recommend this dealership!

I recently purchased a 2016 Subaru Forester from this dealership, and I couldn't be happier with the customer service I received from Keith Butler and Jacque Carroll from the Sales Team! Both exhibited upbeat personalities and demonstrated a vast array of knowledge regarding the Forester vehicle, as Subaru in general. I was impressed at how well they both demonstrated true customer support and their level of friendliness. After purchasing the car, they both sat in the vehicle with me and happily assisted me with questions regarding the dashboard set-up and other vehicle functions. I visited other dealerships prior to Fred Beans Subaru in Doylestown, and there is no comparison! Keith and Jacque really made my vehicle purchasing experience a great one!

This car is amazing and so much fun to drive. Too many features to name here. Can’t even pick a favorite. For a three row seater it handles like a sedan but has room room galore. The third row is so comfortable and has its own vents. Cup holders everywhere. This is a must drive. You will be blown away. Subaru has thought of everything

We have a very positive experience after purchasing our 1st new vehicle in nearly 18 years. Your sales consultant Andrew Casey, business manager George Shaffer, and last but not least Erick Taing (Subaru Concierge) were most professional in every respect. Each displayed patience and knowledge in answering our various questions. We never felt pressure in reaching our decision in acquiring our 2019 Legacy 2.5i Ltd, Starlink Package, and Extended Service Agreement. The opportunity to spend time today with Erick Taing to go over the various car features was most beneficial. It is without any reservation that we would recommend your dealership! 10/17/2018

After two Outbacks we sized up to Ascent. So far, great, as we have only had it a few days. The Subaru reputation for reliability, style, handling, comfort and details is why we keep coming back.

Erick was the person who I met at Glanzmann who literally knows everything there is to know about how the technology works in my 2018 Crosstrek. I met Erick when I was purchasing my vehicle with Phil Han. Erick was extremely polite. After I purchased my Crosstrek I met with Erick who reviewed the technology with me. He never rushed me and answered every one of my many questions. I purchase my car in May and all was well until September when I could no longer keep a GPS signal while using the Android Auto, As I mentioned in another review (see Phil Han) no one at Subaru, not just Glanzmann, seems to know how to fix the issue but are aware of the problem. I lived with this for 2 months and was really getting very annoyed that it did not seem to be fixable. I contacted my salesman Phil Han who learned from Erick a possible fix for this problem. We scheduled an appointment and literally within 3 minutes Erick had this problem resolved. I won't tell you how as Erick should tell you. Honestly, Erick should get a bonus, in my opinion, for being proactive in trying to resolve this. His insights should be shared with service and corporate. Thank you so much for your wonderful staff. My experience with your dealership has been fabulous. Kind regards, Colleen McCarry

I went to Glanzmann after my car broke down with the plan to finance a used Subaru. I took a few cars for test drives and decided I was interested in a 2012 Subaru Forrester. During the underwriting process I was sitting next to another gentleman and we were both discussing how we expected to get hit with loads of hidden fees further into the sales process. We ended up both being pleasantly surprised that the fees and closing costs were the same from the first time we saw them to the completion of the purchase, and consisted of basic charges such as recording fees, transfer tax, small doc prep, etc. Like a lot of people I expect a real hassle when buying a used car especially when financing one but this process was extremely transparent and straightforward which I think is a real differentiator. Additionally the employees were incredibly accommodating of us. Arron Faison was great to work with as was his manager ( his name escapes me -- Southern accent), and the assistant manager (in training for a management role, also great), who we worked with once it got to the financing and final close stage. The Subaru itself is great, and is in meticulous condition (the detailing here is great). My only regret is that I didn't buy a car from here sooner. I'll also say this -- You can tell when a business is well run, with robust management and employee accountability. I inquired as to whether this was a family business and whether the family was present and was told that yes it was and, yes, they were. That really shows. Kudos. The only dealership I would think of to recommend.

In spite of construction, everyone was helpful and friendly. A very positive experience. Especially happy with sales person Jeanette Prestia. She was very knowledgeable and professional. Answered all of my questions. She also went above and beyond when she removed our Eagles plate and installed it on our new car!!👏👏

Does the end justify the means? Definitely not! That said, my ultimate experience with Rafferty was both enormously gratifying and also, for better or worse, just as upsetting at the beginning. The first half of that remark is for the dealership; the latter for my fellow consumers. However, both parties could benefit tremendously by considering the last-minute, Hail Mary, work-a-round I accidentally ended up applying Without naming names I'll just say that sales reps - within every industry, and just like us - have both good and bad days. The corresponding features of each can have a profound effect on one's level of focus, will, energy, helpfulness, determination, interest, caring, etc, etc, etc. If you were a rep wanting to win an award for salesperson of the year you'd better be on the positive side of those traits. If you are a consumer, however, and purely by chance happen to find yourself dealing with a "bad day" rep, don't blame the dealership. Rather, hang up, call back and specifically request a different person. That's what I did - but ONLY after five days of steaming over what happened during my first attempt. On the fifth day I was actually in the process of wiring money to a different dealer for a car I decided I could probably live with when suddenly the internet went down. Everything stopped. I thought for a moment, picked up the phone and followed the above advice. The outcome? I was paired with a rep with whom I was able to connect genuinely, and ended up getting the car of my dreams. The moral: Neither steam nor groan, Unless flawless you've been shown. Realize that dealerships keep multiple reps on hand for the express purpose of compensating for the daily allotment of "bad day" reps who, for the sake of all, would have done far better to call in sick.

I finally had an easy hassle free car buying experience. I have owned a few Subaru's and had about 4 months left on my lease. I thought it was time to begin checking out new cars. I have never dealt with Rafferty in the past but they had the most inventory in my area so I thought I would check it out. I started emails with Jessica, the internet rep. We already discussed pricing for the make and model I was interested in before I walked into the dealership. I walked into the dealership at 9:30am and drove off the lot in a new vehicle by noon. My sales rep Steve Heck was friendly personable and knowledgeable about the vehicle. There wasn't the usual phony haggling that I have encountered at other dealerships. I had already researched the fair market price for this vehicle with options and Steve came back with a figure that was right in the sweet spot. The Finance portion with Jim McDonald was fast and efficient. I have previously sat for over an hour going through paperwork. I was done in 10 minutes. Jim answered my questions when I had them and we moved through the mountains of paperwork effortlessly. The car got detailed and Keith walked me through all the electronics and operations. It was a pleasure dealing with Steve and the rest of the staff at Rafferty. Don't let the construction going on keep you from visiting the dealership. Yes its a bit of chaos but out of the 6 new cars I have purchased over my lifetime, this is the first experience that wasn't a painful drawn out ordeal that took all day. Oh and so far, I love the car

The only reason I didn’t get this car was because it hasn’t been on the market long. I’ve had a past purchase of a new model jeep in the past and ran into all sorts of issues. So I did lease an Acadia. I can’t wait for the lease of my vehicle to be up though because by then it will have been on the market for longer and I will Definitely will get the ascent!

I had not purchased from Rafferty in the past, but had been bringing both my Subarus to them for service for several years, and their Service Department is excellent. I was dropping off my WRX and thought I'd see if they had a new model in stock "just to check out". I was introduced to Ben Weyant and after an honestly enjoyable hour or so I was leaving in a 2018 WRX in the exact color and with the specific package I wanted! It really was that easy. And "enjoyable" is not hyperbole! Ben is one of the nicest people I've met in a in long time, he made the whole experience truly pain-free! I highly recommend Ben (and all the staff) at Rafferty Subaru!