You never expect to have a great experience at a used car dealership so I was pleasantly surprised when my husband and I visited this dealership. From the moment we walked in, we could tell this experience would be different. Jeff, our salesperson, was extremely knowledgeable about the cars on their lot and after listening to our needs, showed us multiple different options that would fit what we wanted. We definitely put him to work and test drove multiple cars to find the perfect one for us. He made no complaints about warming up cars in the cold weather so we'd be comfortable. Jeff definitely was not a high pressure salesperson and after finally deciding upon a Subaru Outback, gave us a bunch of coaching on its features and even gave us good advice about getting the best deal on car insurance since some insurers offer better rates for driving Subarus. Before we signed the paperwork, he even did a walk-around and checked for any dents, scrapes in the paint or tears in the leather and told us what they would fix or repair. We felt extremely comfortable the whole time and we're glad that we had such a relaxed purchase environment. They also stayed open later than their posted hours just so we could drive home that day in our new-to-us car. Overall, if you're looking for an honest, transparent used car buying experience, I would definitely recommend this dealer and specifically ask to work with Jeff.
I bought a new Mazda CX-3 from Byers Mazda in Columbus, Ohio and had a very positive experience. I worked with their internet sales specialist Atef Behery. He was very responsive to my inquiries and eager to schedule a time for me to take a test drive. Based on my input to him, Atef provided several quotes for lease/purchase options several days before the test drive so I could ponder which would be best for my situation. Upon arriving at the dealership, Atef was very thorough in explaining the vehicle and answered all my questions. As the dealership states on its website, it intends to make the purchase process simple and haggle-free, and it lived up to that goal. This was by far the quickest, smoothest car buying experience I've ever had. Thanks, Atef and Byers Mazda. I look forward to being a repeat customer in the future.
This was the best experience I've ever had purchasing a vehicle after almost 40 yrs. of driving. I was a die hard GM person since my mother retired from there but I wasn't happy with their latest move on layoffs so opted to look at the Mazda and Subaru recommended by my son. I had such a good time with their sales staff, I felt at home and they all treated me like I was special even talking about small stuff that we can all relate to. I recommend them Very Highly!
I wish I lived closer to this dealership. My electronic dealings with Chad Sneed have far exceeded my expectations! Super professional, non-pushy, knowledgeable and simply pleasant to deal with. I am not fond of dealerships in general due to negative past experiences, however, Chad unknowingly challenged me to rethink this perception. There really are still some good/great agents with integrity around! Thanks Chad for everything!
Byers Dublin is always wonderful - everyone is so helpful but no one is pushy. The employees are professional and always ready to help. I always get the feeling that people are being honest with us and they never come across as sales robots - always as humans who are working with us to accomplish our car-buying goals. We have just purchased our second car from Atef Behery and Byers Dublin, and I intend to continue purchasing cars from Byers and from Atef as long as we are living in Columbus. I wholeheartedly recommend this dealership.
I love my Subaru and this service department is great! Would highly recommend! Regular maintenance is so easy and well worth my drive! Staff are always so nice and friendly. Waiting area is very comfortable and the wait is never very long!
Very easy scheduling process. Very nice customer lounge area. The entire staff has been pleasant very prompt every time I have been to the dealership. I would have no problem recommending Hatfield Subaru to any and all.
The folks at Hatfield were great on a warranty repair matter. The part took a while to get-not the dealer's issue-but they took care of me flawlessly throughout the process, including a loaner car for the day or so that it took to do the repair. I plan to do my 30k and 60k service with them and would highly recommend them to anyone !
Great Dealership and great service. Will return again in 6,000 miles.
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