Used SUVs for sale near Friendly, MD

Went here randomly one morning and had the pleasure of working with Lorenzo as my sales rep. Wonderful customer service, personable and not pushy! Walked my wife and I through the process & we even played cards while we waited for everything. 10/10 would recommend. Made the stressful car buying experience an absolute breeze.

I have a 2023 Tahoe after driving a Mercedes ML350. Husband wanted something bigger. While I really like my Tahoe, I do have a few complaints. The side mirror moves to a weird position inside the case every time I start the car and the preset button does not move it back, I have to reset it manually. I have had this "fixed" once only for it to start doing it again. I hate the auto stop option and am trying to train myself to push the button to turn it off whenever I get in it. The breaks squeal when stopping, I absolutely hate it! Was told since break pads used to be asbestos so they do not use them anymore and now it is metal on metal and living in a humid area makes them rust and that's what make them squeal. Was told to hard stop every so often to knock of the rust. What??? And my biggest complaint, it will not read my text messages to me without and internet plan. Why will it connect to my phone for calls, maps and music but won't read messages?? One of the biggest causes of wrecks, people trying to text while driving. Just one more way to get more money from us as if we didn't pay a fortune for the vehicle itself.

⭐⭐⭐⭐⭐ Outstanding Experience at Easterns Automotive (Laurel) – A Shoutout to Mr. Lorenzo Joseph! From the moment I walked into the Easterns Automotive Laurel location, I knew I was in good hands. The dealership itself was clean, organized, and had a welcoming atmosphere—but what truly made my experience exceptional was the customer service provided by Mr. Lorenzo Joseph. Mr. Joseph went above and beyond to ensure my car-buying experience was seamless and stress-free. From the initial greeting to handing me the keys, he was patient, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to understand my needs and budget, provided expert recommendations without any pressure, and answered every question I had with honesty and professionalism. What really stood out was his attention to detail and the way he treated me like more than just another customer. His calm demeanor, transparency throughout the process, and commitment to making sure I left happy made all the difference. In an industry where great customer service can be hit or miss, Mr. Joseph is a true standout. If you’re looking for a new or used vehicle and want a team that values integrity and top-tier service, I highly recommend Easterns Automotive in Laurel—and be sure to ask for Mr. Lorenzo Joseph. He turned what is often a stressful process into a truly enjoyable one. Thank you, Mr. Joseph, for your stellar support!

Turn signals do not have a loud sound. They are very low My 2016 Outback has nice loud turn signals. You cannot turn your radio off. The only way not to hear it is to put the sound real low. Two major complaints I have

Sales persons were very informative and provided quality service. Sales manager took time to confirm eligibility for all possible rebate offers. Financing took time to answer all questions and reached out for confirmation on questions from customer.

Purchased pre owned with 56k miles. Everything seems to be great thus far. The only thing is I’m not sure the AC actually works as I normally keep it set to the “Auto” function. And when the temperature got up a little warmer than normal it didn’t seem to make the adjustment.

I’m in the process of ordering a volvo fleet vehicle. I stopped by the silver spring MD Volvo on two different occasions and each time I was greeted by Patel. He took the time to review the key features, pros and highlights of every vehicle on my list. I would highly recommend working with Patel if you are in the market for a Volvo. He was honest, genuine and willing to help even when he knew I wasn’t in the market to purchase a new vehicle. Thank you Patel!

I had an excellent experience purchasing my car at Audi Tysons Corner today. The entire process was smooth, transparent, and truly enjoyable. Big thanks to Manni and Michael for their outstanding service — they were professional, knowledgeable, and incredibly helpful from start to finish. I’m very satisfied with my purchase and highly recommend this dealership!

This car is far superior to my previous 2021 Toyota RA4. In my distant youth I use to do some racing and handling is highest priority. Suspension, steering, 17" alloy wheels vs 15" steel wheels with hubcaps, full spare tire vs doughnut, 3 row seating vs 2 rows, 400 lbs heavier therefore more stable in windy conditions and roads that are not level, and much more. Only downside is the general Volkswagen issue with poor sound systems. Not only that, the after market is almost non-existent for the Tiguan.

Was in the market for a specific vehicle to fit our growing family. Great service from the online environment to the showroom. Would thoroughly recommend this dealership.

We didn’t intend on the RDX we were shopping Lexus and Mercedes . Salesman suggested a test drive and it was the quietest most powerful refined vehicle we drove. Owned for 4 years ; phenomenal reliability

very professional and informative. One of the best Service I have seen in a dealership. Happy with the end result. I would recommend them for both used cars as well as new vehicles.

Very comfortable, with massaging seats plus heated and cooled seats. I’m not sure that it’s a great value because it is expensive. The adaptive cruise control and the lane keeping work very well and almost make it self-driving.

Jon Garrett, Sales Consultant at Passport BMW, exceeded my expectations. From my first inquiry about the 2026 BMW X3, Jon was responsive and knowledgeable. He showed real passion for his work and care for his customers. The process was efficient and stress-free. Jon respected my time and completed the transaction in a couple of hours, as promised. Jon’s professionalism and warmth made the experience enjoyable. He introduced me to Jay, the finance manager, who was also outstanding. Jay’s expertise and attention to detail stood out. He explained everything transparently and made sure I felt confident and informed. His professionalism made the paperwork process smooth and pleasant. Neb, a true BMW guru, took the time to walk me through every new feature of my X3. He answered all my questions with patience and enthusiasm. Neb made me feel comfortable with the technology and genuinely excited about my new car. While training Marie, who was also exceptionally professional and eager to learn, Neb ensured nothing was overlooked. Their teamwork and support were evident. I felt I was in the best possible hands. The Passport BMW team exceeded my expectations in every way. This was my best BMW purchase yet—I've bought six before. I deeply appreciate the care, expertise, and dedication from Jon, Jay, Neb, and Marie. I highly recommend them to anyone wanting a world-class car-buying experience. I look forward to working with them again and will share my positive experience with friends and family. Thank you to the entire team for making my experience outstanding and unforgettable.

Biggest negative on the X5 is the run flat tires. I think they reduce the quality of the ride and at 5,000 miles had to replace two flat tires ---- non-repairable damage.

My wife and I were in the market for a used vehicle. Jessica was very nice and accommodating. Her expertise and professionalism shined. Her energy was also great, making me and my wife very comfortable throughout the process. She made the environment comfortable which made the buying process a lot less stressful. The finance manager Mike was also great hearing our concerns and needs and was able to adjust something?s so that we could be comfortable with the price while also ensuring that we had proper coverage. Overall, it was an outstanding experience.

The vehicle was great EXCEPT for the shifter which was the worst type EVER that GM designed!! I had family that could not figure out how to use it!!

I had a truly wonderful car buying experience—ten stars! Sheehy Nissan of Manassas was fantastic. Every step of the process was clearly and pleasantly explained. I received exactly what was agreed upon over the phone, and all the paperwork was completed smoothly. I highly recommend Mr. Ash (salesperson), Mr. AJ (manager), and Mr. Wally (business manager), as well as this dealership, to anyone looking to buy a car. Thank you!

30mpg avg with the longest and widest roof rail base for outdoor gear at a price that made sense. 2nd row middle seat folds down individually for skis and paddles. Remote start on the vw app is great for cooling the interior down on a 100 degree day from a distance. Rear seat door opening and leg room is huge great for elders to enter easily and for parents loading car seats.

I had been looking for a certified 2024 ux250h for about 2-3 months. I have driven cars at at least 6 dealerships in 3 states. And despite being Lexus dealerships more than one were not upfront in their pricing and they all had an attitude of " this is the car as is, you don't like that chip or no mats or whatever else then don't buy it" and one even said it was certified then wanted $4k for certification. Not Ourisman Lexus. First off, the car was priced very fairly. No games from the start. Our salesperson PeiPei was helpful and responsive. The sales manager Willie was top notch. My wife traveled from New York alone to see the car in our then current Lexus IS250C as a possible trade in. They were wonderful. Transparent with the pricing. Gave us a number we were happy with on our trade in and addressed minor aesthetic issues with the car on the spot. They were ready for her arrival and had the complete transaction done including aggressive financing in about 3 hours. Willie knew my wife had come a long way to get there and had a long trip home and he made sure his staff expedited the whole process to get her on the road. After all the dealerships we had visited I never expected the whole process of buying this vehicle could go this well and that we would be treated so fairly and transparently. Didn't try to push a single upsell on my wife. Offered one or two things like extending the warranty, she said no, and they moved on. When we do need the next Lexus, I am absolutely calling Willie and his staff first. Just the best experience I have ever had at a car dealership.

I am delighted with my 2023 CX-5 Signature in the hard-to-find Eternal Blue. I've had it about one year now and it's more than adequate for my driving needs. No, I don't need a rattle-prone pano sunroof. The six-speed non-CVT transmission is just fine. Never need or use(less) the paddle shifters. Performance with regular fuel is just fine. As an "early senior", I don't need huge cargo or passenger space. Only complaints are the Apple CarPlay isn't wireless; and miss the power tilt/telescope steering wheel and power memory exit seat that I had on my unbeloved '20 Lexus NX (which I was glad to get rid of!). All told, I'm a Mazda believer and buh-bye Lexus!

Great car. Wish it didn't come with run flat tires which I believe lessens the quality of the ride, and they wear out quickly. Other than that, no real complaints. Car is truly the ultimate driving machine.

Ask for Mohammed, he is your man. He will help you with whatever questions or concerns you have when it comes to servicing your car.

They care overall is great. Fred is fixing any of the little things that we knew about it prior to me taking it!!! Fred added on so much and is putting new tires on and fixing any of the little things!!!!!

I had a great experience starting 2026 by working with Ulysses Gonzalez to buy my 2019 Highlander XLE from Koons Toyota Annapolis!! From my first call to ask about a vehicle newly posted online, it was clear to me that I was VERY lucky to have randomly reached Ulysses. First, he made it easy to follow up on the vehicle I was interested in. That was a very good sign! Then he explained that he was there to help me in any he could to reach a good decision that worked for me for this major purchase, and that “concierge” level service was the approach of their entire organization across the board. From my perspective that is how it played out! Ulysses always listened to me and then was available nonstop to answer my questions and find creative ways to make the logistics of deciding on a car work for me even though I live 30 miles from the dealership. And throughout the process, he and everyone else who he pulled in to help me (in the service department, for the financing, etc) were great people! I would highly recommend Ulysses and this dealership to anyone.

This car is so comfortable! The driver sits up high, with great sight lines in all directions. The seats are comfortable. The features are very intuitive. My car has automatic door locks so when I walk up to the car with my key fob, put my hand on the door handle the doors unlock. It has automatic headlight dimmer which works great. It has plenty of power for freeway acceleration. All wheel drives makes it great in snow. I’m very happy with this car.

We purchased a used car at Safford Brown Kia Manassas, VA. We had a great experience. Thank you Marcelo, Hassan and everyone. Very good and clean place, everyone is very helpful and professional. We are grateful and happy.

I've own a 2024 Kia Sorento SX Prestige for two months and have been completely satisfied with it. It has more then enough power. For those who have an issue with the dual clutch transmission, should understand that it is a computer controlled manual transmission. It will respond a bit differently then a conventional torque converter type. Some have said it doesn't shift smoothly at lower speeds but I personally have had no issues. I live in Pittsburgh Pa, which has a hilly terrain and bad roads and no problems so far. Stop and go traffic has been a none issue. Very smooth shifting transmission! The ride quality is very good. A little on the firmer side, but it takes large bumps well. Seats are comfortable and the interior has a premium feel. I've own a 2019 Honda Pilot Touring and in my opinion, the Sorento is better in every way except for the room in the rear. And where it excels is in the features it offers! It's much better equipped than Pilot at a less expensive price. It has so far been the best car I've own in my fifty years of buying cars! Everything works! Sorento has been one of Kia's more reliable vehicles. I highly highly recommend!

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Purchased a 2020 Acura MDX in August 2024. Very reliable, luxury, decent on gas that has a nice V6 engine. I like the 2 screen display, the on and off button for the radio is fairly cheap. Love the LED front lights! So far so good!

Client Advisor Arben Vila was a pleasure to work with. Even though we did not purchase the vehicle, he treated us with the utmost respect.

I am new to BMW and so far I am loving it, especially the way it handles the road and the overall comfort of the car

Excelente servicio de Louis Velis me ayudó a comprar mi segundo carro. Muy contenta co. El servicio. Gracias don louis

my sixth tahoe /trade i every two years .love this vehicle/cant wait to order my 2026.not cheap but a lot of vehicle for the money comparing to others in its class

Glenda and Tony were a great Duo. Made me laugh and I was comfortable with my purchase

Driving over a year now, comfortable ride. Many features on the Black Edition. Automatic headlights, wipers, panoramic roof, heated seats, wiper defroster, heat/ AC works very well. Car has standard headlight washer...long hold or after so many windshield washings... just a few. Only drawback! The integrated navigation..used TOMTOM that is very poor feature. Unable to have an update. Map has trouble accurately find places...if local destination..gives location sometimes in other places or even states.

New dealership looks great. They needed a bigger space. Did not really take to the person that assisted me. She was indifferent and was kind of a fast talker and a mumbler. Very dry personality. Love the new look and do enjoy a few of the people that work there but this experience was meh!!!

I have owned this 2023 Tiguan SEL R line for almost a year. I have been absolutely satisfied with the quality, the ride, the fuel mileage and everything else about it. IMO it’s the best bang for the buck on the market. It is loaded with options and is still very affordable. I love this VW and , of course, I highly recommend it.