Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
Very good price, high end cars. I had a great experience with them. Definitely will buy from them again and strongly recommend them.
If you looking for high end car and reasonable price look no further.
Fahim was amazing. great service and super sweetheart. love my new g class. I've been wanting one for years and finally found the perfect used one. fahim took care of all my concerns (very minor things) and got me in and out. detailed to perfection by their detail staff. love it.
Could not have had a better experience! I called to schedule my appointment for a used Tesla Imperial High-line had in stock. When I arrived, the vehicle was cleaned up and ready to go for me. I Worked with Peter who was friendly, professional and helped us in a pressure-free way. My wife and I did a lot of research and the price was considerably lower than anything else we had seen. They were not joking when they said they have more Used Tesla's than a Tesla dealership. Once we decided on the car, we signed all the paperwork and drove out in less than 45 minutes. Bobby the financing manager gave us an excellent rate! The rate was even better than the bank that already Pre-approved me. After the sale, we forgot our sunglasses and our garage door opener, which peter mailed to me. I am very happy to give Peter and Imperial Highline our business and would highly recommend!
I purchased a used Tesla Model S from Peter H. at this dealership. Pre-sale communication was excellent. Since I was driving over 5 hours to see this car in person I was nervous. All their pictures online represented the vehicle in person, no surprises. Best price I could find for the condition, features and mileage of this car anywhere in the US. The transaction was fast and accurate. I normally don't write online reviews, but I feel I owe it to Peter and the crew at this dealership to let everyone know how great my buying experience went.
After reading a bunch of reviews, my husband and I decided to go to Imperial Highline, It was important for my husband and I to find a dealership that was honest and didn't persuade/push buyers into something they didn't want, they didn't let us down in the slightest. They had a wide variety of the same car we were interested in, and great guarantee, not to mention their prices beat all the other dealerships in the region.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 30, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
Daniel was a great salesman and the whole crew bent over backwards to accommodate and get me into the car I wanted. I wouldn't hesitate to return if I was in the market for another car.
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