We went into this place not knowing what we would find, and looked around for some SUV's. We were assisted by Joe Frey, and he helped us browse for a few hours looking through their diverse selection of cars and SUV's. Everytime we wanted to check out a car Joe would make sure we could get in it and test drive it and feel it out without feeling rushed. We eventually made a purchase at an incredible price, and even after the sale he has gone above and beyond for me and my wife. This place is a great place to pick up a car. the office staff is very polite and fast, and treated us like first class. I am so happy these places still exist in the world, because the people were honest and the degree of professionalism will keep me coming back. I'm proud to say I got this car from Patriot and Joe Frey is the man!
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!
Simply everything!! The staff is very friendly, everyone was polite, kept us informed of what was happening. Working with William Gable and his patience with us, and not getting frustrated and kicking us out the door as most car salesman do, I will never go to another dealership!! The head honcho who crunches the numbers Suhail and his associate Scott, who collectively all 3 of them worked over 10 hours to get my family and I into a vehicle..I've told my friends and family about all they did for us, and hopefully will bring them some new customers!!
Even the establishment and bathrooms are the cleanest of any place I've been to!!
As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I had to get my car serviced for a recall and I was looking all over for a reputable place where I can trust the service is done correctly. A friend of mine suggested this dealership and I gave it a try. Since the moment I entered , Owjan Darvish, treated me with great respect, answered all my questions and took care of all the paperwork. I was promised the service will be done by early next day and to my surprise I got a phone call at the end of the same day!! Overall , great place and employees, they will for sure get my business again!
We were informed about a possible upgrade on our old Toyota Corolla. So we went to check it out and found it to be truly good. We ended with upgrading to a real nice new vehicle as Kris Ruhling and Fletcher Dixon assisted us and made it all possible. Both of them are awesome and so as the whole team including Hamid! We will definitely recommend the Dealership and the people involved.
By far the best experience I???ve bad buying a car
by Guitar2Lidder from DealerRater.com
December 4, 2018
Everyone at the dealership was polite and professional. The sales rep, Ryan was Incredibly knowledgeable about the vehicle I was buying. He answered questions I didn???t even know I had. I highly recommend him and the dealership
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