Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
Great value for a car load with technology
by Jim from Royal Oaks, CA
December 24, 2018
The car meets and exceeds our expectations. Beautiful design and extremely comfortable. The integrated technology is mind blowing. What a pleasure to drive. Definitely recommend Toyota to anyone thinking about purchasing a new car.
This was an easy, straightforward buying experience. Billy Wilson, the Sales Consultant, was low pressure, and handled the negotiation and transaction very well — I recommend him. Dave also made the purchase and finance paperwork painless. Most important, I got a great deal on the car I purchased, and a very fair offer on the trade. Give these guys a try.
XLE Purchased 1 Week Ago
by HighlanderCrushMom from Green Bay, WI
December 21, 2018
I have had a love affair with this car for years. We have a toddler, German Shepherd, and are planning for kid number two. Test drove the Edge Titanium, Murano Platinum, and Pilot XL as I couldn't bring myself to buy the V4 with turbo suv's that are taking over the market. I found that they didn't have the pickup I expected for such a large vehicle. The Pilot was more roomy than the Highlander, but drove and looked interior wise like my brother's Odyssey (minivan). The V6 Edge has plenty of pickup and go just handles like a truck and the Murano handled like a sports car with a really sharp interior but lacked cargo space. We ended up with the Highlander as it handles well (in-between a car and a truck), sharp interior and roomy. The optional 3rd row is handy, but wasn't necessary for us right away. The captain chairs are the way to go if you plan on using the 3rd row at all. Since children are in car seats until they are 26 now, having 2 kids in car seats and not having access to the 3rd row unless taking a car seat out to fold the seat forward or having someone crawl over the seat seemed silly. So far love it, but it's still new but hoping the Toyota reliability that they are known for holds true. Also, Highlander isn't really meant for towing, so if you want that option...can't recommend.
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
Perfect size SUV with all the electronics.
by zznotop from Carmichael, CA
January 9, 2019
My Limited model has just about everything including heated & ventilated leather seats, sun/moon roof, nav, Toyota Safety Sense system, tow package, running boards, roof rack cross bars, 19" wheels, etc.
Rado, the salesman that I worked with, was fantastic. He spent a lot of time answering my annoying all my questions. Then after we agreed on the sale, Bong Lee was super pleasant and knowledgeable about the extended warranty and the final sale transaction was a smooth experience.
by Relaibale from Wheeling
December 24, 2018
Like 3rd road seats,red color,and smoot ride, like captan chears,auto hig and low beam,lane departure assistant,beakap camera,blind spot ,navigation,heated seats,like se aloes wheels ,smoot ride
Everything is excellent good attention from the beginning to the end not a lot of talk straight to the point and not a lot of jibber jabber.
by JTrace63 from Grand Rapids, MI
December 14, 2018
Wanted an AWD as I am in sales and from the lakeshore to Grand Rapids. I have never been stuck in this nor slid off any roadway. This gets me where I need to go with decent gas mileage and so far no repairs other than oil changes. Car has 32,000 on it currently.
Happy with this choice of car....Good mpg...Good storage...Good inside and outside
Good except for radio and GPS
by Busy Grandma from Elizabeth, NJ
December 19, 2018
Needed a car that could have three large car seats installed. This fit the bill. Not much room in the third row for kids legs when in car seats. GPS drives me crazy by always showing the car driving north even when I am on a south or east or west running road. Very confusing. Radio does not give a clear sound in most places and goes in and out of sound . I like the safety features except the back up camera which is fuzzy especially compared to the one in my daughter's Honda Odessey.
The service has been excellent. I truly believe that the representative made me feel like I was a very important person. I would recommend all of my friends and family. I am enjoying my vehicle and the assurance that I am in good hands.
A great car to own or lease
by Sherryj from Midland
December 7, 2018
Handles great, lots of leg room. I feel safe driving it, while looking stylish. Comfortable, especially on long trips. Converting the third row of seating is quick and easy.
Dave Day was great to work with. He was fast and fair with my trade and purchase. I have purchased 3 car from Heritage Toyota in Catonsville and will continue.
60/40 2nd row seat shakes terribly
October 21, 2018
Love it except for interior seating . The 2nd row 60/40 bench seat shakes terribly with or without seating in them . Toyota Service department said it was normal condition of like car.
I would recommend but would caution about more interior seats shaking terribly
Alexandra Sanderson my service advisor at Heritage. She was such a pleasure to work with. She showed great concern, and made feel a sense of comfort. She's a prime example of what customer service is all about. Thank you. The entire staff @Heritage are awesome. Thanks again for going above the call of duty to satisfy your customers. Signed a customer for life
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
The car was driven over a curb and developed a oscillation in the steering wheel while on vacation. Took it in to Koons in Westminister and they did the inspection quickly and determined only an alignment was needed. The alignment was completed and car returned in less than an hour.
By far the best experience I???ve bad buying a car
by Guitar2Lidder from DealerRater.com
December 4, 2018
Everyone at the dealership was polite and professional. The sales rep, Ryan was Incredibly knowledgeable about the vehicle I was buying. He answered questions I didn???t even know I had. I highly recommend him and the dealership
Great place to buy a new vehicle not only are the people great but the sevice is as well a special thanks to jerry flores
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