Excellent service, fast processing and friendly staff
by Homer from DealerRater.com
December 6, 2018
We had a recently been recovering from a hardship and knew financing was going to be a challenge. When we made contact with them about our options we were met with options and approval within hours, got the car we wanted and at a rate below our expectation. All around a pleasant experience.
My only complaint is I wish you werent so busy. I would have liked to have the work identified during my oil change done but couldnt leave my car for the entire day. Service team was very pleasant and nice. You really need more than one cashier. Waiting to pay was the most frusterating part.
The experience start to finish at Automotive Specialties was awesome!! Their website was super helpful, showed us exactly what we were looking for. And then when we came in their salesman were also super friendly and helpful, showed us exactly what we were looking for, and didn't waist time on things that were out of out budget or not what we wanted, and the process from searching the lot, to test driving, to driving away with our new car was comfortable, smooth, and easy! Would definitely go back, and would definitely recommend to a friend!
My car blew a rod approximately a week ago, so I needed a new car ASAP. I spent 5-6 hours perusing various car lots to no avail. I was exhausted, to say the least. Finally decided to drive to Deep Park because of their tremendous selection of cars. Met Marcus and I could tell right away that he wasn't interested in selling me something that I just "kindof" liked-to make a deal and a quick buck. He was very patient, letting me test drive a couple of cars, even one car numerous times. I decided on a Mazda, purchased it and drove home. When I got home, I quickly realized that I made the wrong decision, and I wanted another car I was looking at on the lot- a Volkswagen Eos. Marcus and his team allowed me to return the Mazda and trade it for the Volkswagen- no problem!!! If you are looking for a dealership that's only goal is to make the customer truly happy, you found it!
A couple of years ago I stopped by Parkway and Del assisted me in my search , but i changed my mine at that time. He gave me his card and asked to remember Parkway when I was ready. No Pressure, Well! I'm ready I went to a couple dealers in Spokane and was stunned how they will take advantage of you! So online I went and searched out Parkway. Great inventory! I called Del discussed a few autos. Picked one and bought it. I love it!! These people aren't out to make money off you or take advantage of you. They paid attention to" MY "needs, I wasn't there all day, My Sales Gentleman Del, took the time to listen to my needs and wants , found my dream SUV. I'm buying my camper from them in the spring. I can't imagine buying from any one else. By the way they have everything even truck canopies, easy access from the highway. 5 stars heck with that 10 stars! to the whole staff.
First by telephone; receptionist was quick, competent and friendly. She directed me to a young salesman; also competent and knowledgeable. First experience buying a car on-line and by phone. Would do it again when necessary and if right used vehicle is available. Very pleased!!
I have been looking for a while trying to find the right vehicle for our daughter. It needs to be the deal of a lifetime as it will need to last!! They have been very patient and very helpful! Still searching.
Salesman Shayne Pearce provided the perfect mix of "helpful" and "low-key presence" to provide the relaxed environment to make a purchase decision. There was never any sales pressure, yet Shayne provided all the assistance we needed.
I was looking online for a vehicle online, and found one they had a an excellent price. Unfortunately, someone bought it just before I contacted them. They have a nice option of letting you 'hold' the vehicle for 72 hours in order to arrange financing and think it over. They were very nice and communication was excellent.
Thank you Doug Apperson for not only my car, but a great experience buying it. It was a fun afternoon. He was straight forward and didn't waste any time. Funny guy and I would definitely send someone there. Everyone was nice.
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