Walked into the dealership the salesman was not pushy he was Very kind with a great sense of humor. Told him what kind of vehicle I was looking for and I had no problem choosing from the selections he showed us. He explained everything we needed to know about the vehicle and took the time to show us how everything worked inside. Ended purchasing a Toyota rav4 and I???m happy with the service we received from everyone at Heart City Toyota.
We were so relieved to have a "no pressure" experience at Heart city. We needed a new car but dreaded trying to go through it but we got the connection with them by using Consumer Reports car buying site and it turned out wonderful!
Almost makes me want to buy a car every day. Our sales guys Felipe and Brian went over and above to get us the best possible deal they could. Working with Brian in the finance area was smooth and professional.
I was dreading buying a newer car but Troy made the entire process painless and easy! He will help you in anyway he can to get you into the car you want. I???ll definitely be returning when I get my next car. In the meantime I???m enjoying my 2017 Nissan Rogue. Thanks Troy and Concord Cars!!
I normally don't write reviews, but after my experience at Jordan's used car lot I feel compelled to compliment Kara M. and Ryan L. for excellent customer service! Both persons went above and beyond what was expected and should be recognized for this. I know where I will buy my next car in the future! Thanks Tara and Ryan!
by Linda from near northwest neighborhood. from South bend,In.
November 10, 2017
Mike Banashak and Soc Gray are over the top in sales department. There energetic personalities are contagious and informative professionalism is very uplifting. Thank you for my positive car buying experience. You are highly recommended.
. Wendy was very helpful and easy to work with. Not a fan of shopping for new cars but she made it much better. Went in looking for one type of vehicle and decided it wasn't for me. She brought up all vehicles in my price range and found just what I was looking for. I'm very happy with my decision.
Simply the best price with no stress or gimmicks! Friendly staff and was able to get what I wanted in my new mustang from the factory. If you want an American car ( or a Toyota) you would be wise to buy from Jordan. Unless you like high stress and terrible gimmicks/remorse with your car purchase, if not you should buy from Jordan.
I bought a preowned vehicle from Jake Alexander. I can't say enough how professional the entire experience was. The Jordan way is so easy. Thanks to Jordan Automotive and Jake Alexander. I love my car and your dealership.
Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
I saw this truck on cars.com, but it was over 2 hours away so I wanted to make sure it was going to be worth the drive. Long story short, the day I went out on the test drive, a check engine light came on. I did not end up buying it that day, but they gave me a call and told me the code was not serious (bad spark plug connection). All plugs were swapped out and all the heads were cleaned out. They did this in one day and the next day I came out and purchased the truck. I wasn???t able to get out to the dealership until after they closed, but they stayed after for 45 minutes to wait for me to get out there. It has run great since and I have not had any problems. Truck has very low miles for an ???06. Great dealership and they work hard to make sure you have what you need.
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