I had sent them a message asking about a car on Sunday evening. On Monday, the salesman -- I wish I had kept his email so I could name him specifically -- called my husband and followed up with an email to me apologizing that the car had been sold Saturday. To me, that is truly customer service. Even though I'm in Michigan, if I see another car from here, I would still consider the drive to get it.
Went to Murphy comparing Cadillac to a few other luxury vehicles. After seeing the XT5 and how it handled I was impressed. That and the way the whole staff treated made me buy right then. That was 6 months ago and both sales and service have always been friendly and helpful.
This is the third car we bought here. Everything through the process is always easy and fast. The customer service during and after getting the car is just awesome. The personal attention we receive from all the staff is just great. We would definitely recommend this dealer.
By far this was one of the most pleasant car buying...
by dwc2011 from DealerRater.com
October 4, 2018
By far this was one of the most pleasant car buying experiences I've had in years! No gimmicks, no pressure, very low key, knowledgeable salesperson, quick and easy. From sales to finance, this dealership knows how to treat people. I strongly recommend this dealership!!
Excellent Certified Pre-owned Car and Great Service
by Mike from DealerRater.com
October 4, 2018
We found the Honda Accord 2016 with the great drive, low mileage and fair price. Eddy Mondesir helped us a lot to find a car to fit for us. He also friendly and service mind. It's no pressure at all to buy a car over there. The sale manager explained very well about the cost and financial, and also sincere to us for showing the price from KBB and carfax to compare with their dealer. It's very impressive! We are strongly recommend this dealership.
I was very pleased with their non-aggressive sales approach. There is nothing worse than pushing sales people. All of them were very pleasant and worked well to get my son into the car he wanted. The car is in excellent condition, they even provided the carfax with all maintenance records back to the original purchase. Overall very pleased with our experience with not only the sales staff but also the general manager and owner. Would definitely recommend them to friends and loved ones.
Folks, they are the quality not just in service but the vehicles. Bought a older Mini Cooper that' s to dye for...…….my take is they are the best
used car dealer on W. New Haven in Melbourne Fl..Do yourself a favor stop at no one but Auto Wise ….."ITS WISE!!!"
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
very happy with service we have recieved from them. i have bought at least 3 cars in the last seven years from them and each time i got a better deal better than other dealerships in the area. very friendly staff, all the time.
Great shopping experience, actually kept their word about some issues with the truck that I found after the purchase. Surprised me, wonderful surprise. Me
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