One of the Best Dealerships I???ve purchased a vehicle from!
by Walker87 from DealerRater.com
December 4, 2018
Extremely Friendly and knowledgeable staff that made my purchase easy and informative. If you???re looking for a Chevrolet and want a great deal, give Gene a call! My wife and I drove in from Louisiana and it was worth every mile!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we wanted. He spent days working with me. He made such an impression that when we came back to buy our next car, we waited around till he was finished with his previous customer, we didn???t want to bother with anyone else. He stayed late to make sure we were take Care of before he left. Now when he sees me he always makes it a point to come say hello and chat with me. He is a great guy and a terrific salesman. We love Toyota but if he goes to a different dealership we will follow him!
The only people who have ever done any work on my 2008 Avalon was a Toyota dealership and they are telling me that my lugnuts need replacing that someone has used the wrong socket to remove them. Other than that everything else has been ok. Since my last visit my car got totaled from a wreck.
I have been a customer of Gray Daniels Toyota for several years. Jerry Brister has been a consistent factor why I bring my vehicle to Gray Daniels. I receive top quality review of my vehicle. Being a single parent, it is important to make sure I can depend on my vehicle. He makes sure the cars I bring in have a through check, from the fluid levels, tires, brakes, etc. He also prepares me well in advance of any upcoming regular service I will be needing so I can prepare or expect it later on. Jerry communicates effectively and works hard to make sure my time spent at the dealership is minimal by staying on schedule with service times. I appreciate his positive attitude and going above the call of duty to make sure all is taken care of. Thanks Jerry!!
I had a very pleasant experience with Gray Daniels Toyota, and it was because of a salesman, Paul Prestage.
I went in thinking I wouldn't be able to afford a used car due to my current car situation. I had a truck that was costing me more than I thought it was worth and I still owed over 4k on it. My truck's fuel pump had quit working, on Tuesday, and I had an Enterprise car for only one more day. I did not think I would be able to find a reasonably priced car with a monthly payment I could afford. I had previously gone to Fowler Buick GMC, and even though the salesman I talked to was friendly, he could not help me out. So, my hopes were low.
I decided I would try my luck with Gray Daniels Toyota. I was greeted by a guy, Paul Prestage, at Gray Daniels Toyota. Paul heard my story and told me that he could help me out. I was not expecting that. Fowler Buick GMC had only one car that they could show me and it was way above what I could afford monthly. Paul had at least 2 cars that I was shown and was able to take a test drive. One was a 2013 Honda Civic and the other a 2015 Kia Optima. These were better options than the 2008 PT Cruiser at Fowlers. Paul invested his time and full attention the entire time he helped me. He was easy to talk to and made me feel comfortable.
I was blessed that I was able to drive home with a 2013 Honda Civic yesterday. Paul worked with me on a price that I could afford. I felt like he fought for me when it came to negotiating a monthly price between he and the higher ups. I'm 24 and this was my first time ever buying a car on my own. Surprisingly, I was the first person Paul had sold a car too! I would strongly recommend going to Gray Daniels Toyota and asking for Paul Prestage if you need a reliable car. He is there for you and wants you to have a safe, reliable, and affordable car.
Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the damage repaired. They were very courteous, kind, respectful and the car looks great! Thank you!! Dr. Charles Boudreaux
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