Arn provided excellent customer service throughout the purchase process. He went to extra effort to find the vehicle I wanted at another branch of the dealership and had the vehicle transported from Fairbanks Alaska to Anchorage Alaska at no extra charge.
I had gone into the dealership to look for a new car. My salesperson, Jordan Haluh, was superb! He immediately assisted and effectively displayed a set of vehicles within the ranges I was expecting. With his assistance, the deal process went quickly and smoothly.
Most excellent! The service was perfect, they answered all my questions and helped me make up my mind on exactly what I wanted and the Financial process was very fast. Jerry was very informative and James went over everything perfect.
Sales Representative, Sam Park was excellent! Very professional and a true pleasure to work with.
With respect to financing: if you are using a third party lender, you might need to explicitly ask the Dealer’s financial representative if they are sending in the sales agreement on your behalf to your loan officer. I had assumed that the dealership would transmit the paperwork for me since my loan offer letter contained explicit instructions. Only later did I learn that I needed to send in the paperwork myself. Additionally, Kendall’s finance rep provided me with only a carbon copy which was not readable to my lending institution. This caused a delay that could have been avoided with greater courtesy/communication on behalf of the dealership’s finance rep.
I am super-busy and wanted to buy an Audi in as streamlined a process as possible. The team at Kendall was fabulous and they went way beyond the call of duty to help me and accommodate my schedule. For instance, twice they stayed open late for me. And, we were able to negotiate a price via email rather than face to face which to me was a better process because it meant less time away from the office.
Best experience I’ve EVER had buying a vehicle! I will recommend anyone to check them out staff are professional and definitely kind and thoughtful! I won’t buy from anyone else ever! Thank Dependable your Awesome!!!
Brought in my F150 for oil change. I received good service from the rep that checked the vehicle in and was on my way quickly. The only reason I did not set this review at 5 stars is that no one in the Service Department went over my vehicle status with me upon pick up. For numerous years after purchasing this vehicle, it was standard practice to have a service rep review the vehicle status upon pick up. You guys are still doing a good job but for a while, you were doing a 'great job'.
As usual, work at Kendall Ford of Wasilla was done properly, and in a timely manner. To date, we've never experienced any mistakes in the maintenance of the 3 vehicles we've purchased form them, and the several free oil changes you get when buying a good used vehicle is certainly appreciated.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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