If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
Best car we've ever owned!
by Andrewuaf from Post Falls
January 13, 2019
Absolutely love this car. Smoothe ride, powerful drive. The gas mileage is amazing! If you're looking for a touring car or just a car for the city, this is it! There nothing bad about this car.
John Kurta was very helpful and answered all of my questions.
Perfect size SUV with all the electronics.
by zznotop from Carmichael, CA
January 9, 2019
My Limited model has just about everything including heated & ventilated leather seats, sun/moon roof, nav, Toyota Safety Sense system, tow package, running boards, roof rack cross bars, 19" wheels, etc.
I have all my cars serviced here.
I have a Dodge Ram 1500 truck, VW Routan Van and a Cadillac Deville Concours and they service them all.
If there is a problem and they find they can't fix the problem they charge me nothing.
The service manager is the best I have ever dealt with, he is honest, fair and helps me with any problems.
by Timtothy from Kittanning
January 11, 2019
I have it for only 2 months,but its nice to drive.Lots of room inside,quiet and smooth ride.One con is no speed control for intermite wipers,one speed only.Nice looking interior. I hear that toyota is reliable,will find out. Checked mpg,22 around town ,27 trip
I found the right Dodge for myself at Krebs Chrysler Jeep Dodge RAM. The car was great and the price was cheaper than other dealerships at the area. Thanks again.
New (used 2016) Tundra owner
by Derwood from Weaverville, NC
November 10, 2018
Switched from an 06 Chevy 2500 4WD to Tundra 4WD. Haven't owned long enough to really say much except we own a Prius with 115,000 miles and a Tacoma with 175,000 miles so I'm confident it will live up to my expectations. Not the best looking trucks but if it doesn't cost as much as the Chevy to maintain for 10 years I;ll be happy. The 5.7 engine did get 19.2 MPG on the 200 mile drive home. That alone is impressive!
Staff was friendly & knowledgeable. Only downside was having to wait for long periods of time for no reason. We were replacing our recently totaled 2016 Highlander with a 2017. Numbers were discussed and agreed on the day prior so that the next day would be hassle free and quick. Unfortunately, do to waiting for so long we were there for 3.5hrs.
Reliable, comfortable and beautiful!
by Kara from Coeur D'Alene, ID
December 8, 2018
I've never owned a better car. Luxury meets practicality. Super smooth ride, comfortable seats, all the bells and whistles, reliable and great gas mileage. The only thing that could make it better is if it were AWD for heavy winter mountain living. But it handles snow around town just fine.
When you like the meal at a restaurant you'd go back, when you like a movie you'd watch it again. When you like the experience of,..say, buying a car at a dealer, you'd return. I would go back to Cochran Subaru-Butler and Associate Brandon Fehl. Brandon has earned my trust,something I don't extend easily, especially when making the decision on a car. Brandon was recommended by a friend and I heartily pass that recommendation on. Brandon knew what I wanted and the price range and it fit to a tee. ....And like I said, I would go back there again.
A great car to buy to save money!
by Strengtheningyou from Dallas, tx
December 22, 2018
The Corolla is a great efficient car thats fun to drive and is well known to be reliable. It's a fun car to drive around town or out on the highway. Nice smooth acceleration.
I first arrived and was welcomed by Jesse in the showroom. I told him i wanted to purchase a truck that I saw online. He brought the truck up that I was interested in and got my trade in appraised. The Numbers were exactly what I was expecting. Not a single hassle with the deal. I would refer anyone to work with either MIke or Jesse.
I love the style size the great pickup from the v
by Gab 77 from CA
October 26, 2018
This suv is great meets all my needs that’s why I selected this vehicle plus low maintenance dependable performance reliable handles very well great pickup too
Jeff Krivickas did an outstanding job of guiding my husband and me through the buying process. He was kind and so patient as he educated us on the tech features of our new car and we left the dealership feeling very comfortable with our Corolla hatchback.
there is a reason these have a cult following
by RickRunner from CASA GRANDE
December 27, 2018
the 4Runner is an excellent vehicle, whether you're taking it on off road trails in Sedona or just simply running to the grocery store, this SUV is capable of it all. When purchasing a 4Runner you can rest assured that in the legendary reliability of Toyota and that these vehicles are built to last you hundreds of thousands of miles. the styling is rugged yet classy and i feel it truly has a timeless look that will never go out of style. When I get behind the wheel of my 4Runner i am comfortable with the ride and peace of mind that it can tackle anything I am planning on doing or going.
After visiting a few dealers and test driving some cars, we settled in at #1 Cochran Kia of Robinson which made us feel at home. From the very beginning, Ron Gardner and his associate Patti made us feel at home. Their knowledge of the vehicles was impressive. Both went out of their way to work with us on getting a car that met out needs and stay within our budget. Ron was very clear in presenting all available incentives that were being offered and even went a step beyond in getting us the price we were willing to pay. We ended up leasing a Cadenza that is just beautiful in all aspects from styling to performance and loaded options. This car buying experience was the best I've had in many years. A special thanks to Ron and Patti for making this happen. I would definitely recommend #1 Cochran Kia of Robinson and especially Ron Gardner and Patti.
Tried and True
by Ksta from Albany, NY
December 29, 2018
This vehicle was fantastic to me! It provided safety and reliability with excellent gas mileage. Also over the course of 11 years all it required was routine maintenance and a new alternator and radiator, you really can’t beat that!
My experience was positive. Alex picked me up from the airport as I travel from Georgia to purchase this vehicle. I was nervous about such an endeavor, but he allayed all my fears, answered all my questions accurately whether big or small and made me feel comfortable with my purchase.
by Relaibale from Wheeling
December 24, 2018
Like 3rd road seats,red color,and smoot ride, like captan chears,auto hig and low beam,lane departure assistant,beakap camera,blind spot ,navigation,heated seats,like se aloes wheels ,smoot ride
New car purchase. Friendly service. Efficient service. Knowledgeable staff. Helpful staff. Professional staff. Would definitely recommend. Great deal. Love the Subaru commercial. Wonderful give back offer to charity. Note, Subaru was not listed on survey. Had to check Saab to be able to send survey. Need to update when you receive.
13’ 2wd taco
by Dub Wiggabottem from Marion, ohio
September 13, 2018
This trucks not quick, but bound to be reliable. I purchased it to tow a side by side. I’ve upgraded suspension, brakes and transmission, easy to work on.
Like for many people, visiting a car dealership to shop for a vehicle can be intimidating. But the folks at Bill Gray are thankfully different. From my first visit to my fifth, my experience was outstanding. From the front desk, to the sale associate, to the finance person , everyone was affable and pleasant. In addition, they do not exerted any sales pressure on us. The price negotiation was downright simple. My thanks to Erin and Joe. My family and I would highly recommend this place.
by MarkE from Franklins NC
December 8, 2018
On the positive side, love the engine and transmission. Tuned exhaust is just right - a low growl but not obnoxious. Seat comfor is so- so, especially after a couple of hours behind the wheel. Entertainment system is a big disappointment? especially since this is a Limited edition. Sound quality is average and the Entune system should be dropped immediately in favor of Apple and Google offerings. Toyota is a little slow incorporating technology- not sure why. Still, I bought this truck for its above average reliability history and hope to have it for a long time.
I found a one owner 2008 RL at Spitzer to replace my 2008 that was totaled. This was the best dealer experience I have ever had. Jeremy Benson was fantastic, - the dealership treated me as though I was buying a $60,000 RLX Hybrid. Benita in finance was especially helpful, having changed my mind at the last minute about a service contract. Could not have asked for a better experience.
by Susie from South St Paul, MN 55075-3451
January 12, 2019
The only flaw I find with this Rav4 is how the cargo area opens. Very inconvenient, opens to side instead of up. Still a good vehicle.
I want to thank Jeremy Benson for his patience and professionalism especially dealing with my lack of technology. He took the time to explain the different features and technology on my new TLX. I was impressed with his communication skill and hands-on explanation. I left the dealership extremely happy that I final understood all the features of my new car. Thank you Jeremy.
Most reliable & trouble free car I’ve ever owned
by Mark from Portland Oregon
December 14, 2018
I love this car. It hits all my needs. I just wish I had bought a hybrid. The car has a wonderful towing package and handles very well, even when towing a heavy trailer.
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