by Rachel Ann and linda ivey from Flatrock , Michigan
August 26, 2018
The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.
Amazing staffs! We came here just to look around and end up getting a new vehicle ¿.Mr Dan A. and Miss Molly are awesome ,/helpful,really a great team to work with . Overall , quality customer service is their expertise.”Making your dream car to reality is not bad at all ¿¿
Giving a dealer "5-stars" is a tall order but, end-to-end, our shopping, buying and pick up process for my daughter's first car was nothing short of "excellent". From our first contact via the web, setting the appointment, accommodating our schedule, needs and budget showed a level of expertise, integrity, care and friendly service that sets Victory Toyota above others. I especially appreciated the staff's friendliness and time spent to ensure my daughter understood and felt comfortable buying her first car. I'd recommend Victory Toyota, Sean, Marcus and Brian to anyone looking for a quality vehicle and an exceptional experience!
They did a great job narrowing down our choices in and selecting the best vehicle for our family. I would be happy to refer them to our friends and family. Considerate of our time. Play area for the kids, made it to go by quickly as well. Made a great deal. Love our new Toyota.
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs.
First time buying a Toyota. Don was very helpful finding just what l wanted. He explained just what paperwork I needed to pick up my car. On delivery Don went over everything and helped set up the car with my phone. I definitely would use Don again.
Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!!!! He deserves more money and more vacation time and maybe even his own assistant to do the scut work.
I had my 2015 Toyota Prius recently serviced at Dunning Toyota. Marlon handled my check-in and check-out; he was excellent--professional, friendly, and helpful. Service was performed on-time at the cost provided me a check-in.
Amy was very welcoming,professional and had a lot of patient with us.She explained everything in a way that even people who are technical challenged like us,could understand every detail of the car,we could not have ask for a better sales person,very impressive!
I worked with Nate to lease a Subaru Forester. He was very patient and professional negotiating with me to reach a price I was happy with. The team worked very hard to find me the model, color and packages I wanted in a dimensioning inventory at the end of model year.
My last visit to Dunning Subaru in Ann Arbor, MI was for service/repair of the drivers seat. The service advisors are very professional and courteous. They recorded my issue and made a report. They gave me the number to SOA to call and ask for consideration of my issue. SOA and Dunning are going to help me out for a driver seat cushion repair. I will consider Dunning Subaru next time I buy another vehicle.
A positive experience with Josh in service and Joe in sales.
by dtdix711 from DealerRater.com
August 31, 2018
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
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