Well worth driving across the state
December 3, 2018
We drove two hours from the East coast with our truck and travel trailer as trade, after working with the internet department, to purchase our new Traverse. I was blown away. Ferman has totally upset the car buying experience. When we set out to buy this car, based on previous car buying experiences at other dealers, I meant it when I said I'd rather have another root canal or prep for another colonoscopy than have to deal with a car dealer. They gave us a trade-in value on our truck and trailer before we came from photos and VIN numbers, and offered the price for the Traverse that was advertised on the internet. Even adding back the dealer prep fee, they sold the car for $1411 below invoice. We had done our research, and frankly, I had no information with which to argue the price. They also offered us $3500 more than our local dealer (where we did the traditional four hours with the salesman negotiating price - too long to tell what went wrong there, but we left very unhappy.) When we arrived for our appointment, Nate was waiting for us with the car. He was extraordinarily friendly and a pleasure to deal with. But my wife and I continued to wait for the catch. Are they going to say we don't qualify for one of their incentives? Are they going to argue that the inspection uncovered something with the trade-in? Were they going to sign us up for an usurious interest rate with their preferred lender? We remained skeptical until we were done with the finance officer (and got a lower interest rate than our own bank said was available!) We saved over $5000 from what our local dealer offered. I never thought I would say this about ANY car dealer, but not just recommended, but HIGHLY recommended! Ferman demonstrated what the car buying experience CAN be. The only thing Ferman retains from the traditional dealer industry that gives them a crooked reputation is the dealer prep fee. But as I said, I added that back to their price when comparing against invoice. This is really the only negative thing I could come up with. Oh yeah....the family LOVES the car.